Jaysie Hines
Pocatello,ID
Summary
Successful Business Associate with 15+ years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
17
17
years of professional experience
Work History
Customer Service Advocate
Teleperformance USA
10.2023 - 02.2024
- Created and maintained detailed database to develop promotional sales.
- Contributed to the creation of an engaging and supportive work culture, fostering a high level of employee morale and commitment to service excellence.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Supported call center associates by taking on escalated calls, handling complex concerns and achieving customer satisfaction targets.
- Updated account information to maintain customer records.
- Adapted quickly to changes in company policies or systems, ensuring minimal disruption in service delivery during transitions.
- Maintained and managed customer files and databases.
- Cross-trained and backed up other customer service managers.
- Developed comprehensive knowledge of company products and services to provide accurate information to customers.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Increased customer retention by offering personalized solutions and building rapport through empathetic listening.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Sales Lead
Walmart
08.2018 - 07.2020
- Processed and stocked merchandise in accordance with store standards.
- Presented professional image consistent with company's brand values.
- Set and achieved company defined sales goals.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Trained, coached, and mentored new sales associates for maximum performance.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Cultivated a high-performance culture within the team by setting clear expectations, providing regular feedback, and recognizing achievements.
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Built a reliable referral network by consistently exceeding client expectations, leading to increased revenue and client retention.
- Trained new employees on customer service, money handling and organizing strategies.
- Monitored sales team performance and provided constructive feedback.
Assistant Store Manager
Wendys Restaurant
05.2014 - 04.2017
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Rotated merchandise and displays to feature new products and promotions.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Built strong relationships with key suppliers, ensuring timely delivery of high-quality products at competitive prices.
- Maintained excellent vendor relationships which facilitated smooth supply chain operations enabling better inventory control.
Medicine Technician/Travel CNA
Self Employed
02.2012 - 04.2014
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
- Increased patient satisfaction by providing clear medication instructions and addressing any concerns or questions promptly.
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
- Facilitated personal hygiene management, feeding and ambulation.
- Explained treatment procedures, medications, and diets to inform patient and patient's family of care and progress.
- Followed directions of licensed nurses to administer medications and treatments.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
- Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
Elderly Caregiver/ Memory Care
Shepherd Of The Valley
08.2007 - 12.2010
- Provided safe mobility support to help patients move around personal and public spaces.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Ensured timely completion of errands for clients, including grocery shopping, appointments, and personal affairs management.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Enhanced elderly residents'' quality of life by providing compassionate care and assistance with daily activities.
- Completed regular check-ins and progress report for each client.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Provided compassionate and patient-focused care to cultivate well-being.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.
Education
BBA - Human Resources Management (Still Studying)
College of Western Idaho, Boise, ID, US
Boise, ID2026
High School Diploma -
Natrona County High School
Casper, WY06.2008
Skills
Lead Generation
Brand representation
Appointment Scheduling
Key holder experience
Regulatory Compliance
Medical terminology knowledge
Account updating
Call Documentation
Conflict Resolution
Relationship Building
Customer Account Management
Computer Skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
RemoteImportant To Me
Company CultureCareer advancementWork from home optionWork-life balancePersonal development programsQuote
"Unless someone like you cares a whole awful lot, nothing's going to get better. It's not."
-Dr. Seuss, The Lorax
Timeline
Customer Service Advocate
Teleperformance USA
10.2023 - 02.2024
Sales Lead
Walmart
08.2018 - 07.2020
Assistant Store Manager
Wendys Restaurant
05.2014 - 04.2017
Medicine Technician/Travel CNA
Self Employed
02.2012 - 04.2014
Elderly Caregiver/ Memory Care
Shepherd Of The Valley
08.2007 - 12.2010
BBA - Human Resources Management (Still Studying)
College of Western Idaho, Boise, ID, US
High School Diploma -
Natrona County High School