Jaysie Hines
Customer Service Specialist
Boise,ID
Summary
Encouraging leader and analytical problem-solver with talents for team building and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Specialist
Walmart
Saint Clair, PA
08.2017 - 10.2018
- Provided primary customer support to internal and external customers.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Resolved concerns with products or services to help with retention and drive sales.
- Developed customer service improvement initiatives to decrease customer wait times.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Tracked customer service cases and updated service software with customer information.
- Handled customer inquiries and suggestions courteously and professionally.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer service orders promptly to increase customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Medical Technologist
BrightStar Care
Boise, ID
06.2014 - 11.2015
- Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Reviewed patient progress to document effects of any prescribed medication.
- Interacted with patients and monitored vital signs during time of admission to report details to registered nurse.
- Explained treatment procedures, medications, and diets to inform patient and patient's family of care and progress.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Identified and reported medication errors to avoid distributing wrong medication to patients.
- Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
- Transported patients to operating and treatment rooms by using wheelchairs and wheeled carts.
- Turned and repositioned patients to prevent bedsores.
- Monitored medication storage area to maintain medication security and control.
- Reviewed medication orders for accuracy and completeness before administering medication.
- Monitored patient responses to medication to report adverse reactions quickly.
- Counted and recorded medication inventory routinely to maintain medication security and control.
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
- Reordered medication to maintain adequate supply.
Sanitation Specialist
Molly Maid
Meridian, ID
02.2013 - 05.2014
- Managed inventory of specific cleaning supplies and made orders in time to maintain flow of cleaning and sanitation practices.
- Removed trash and debris from work areas quickly to avoid accidents and maintain appearances.
- Cleaned private home equipment according to strict company specifications, closely monitoring chemical use for safety and efficiency.
- Maintained overall cleanliness of home environment, collaborating closely with employees and supervisors to continuously meet needs.
- Completed preventive maintenance on equipment for cleaning, increasing lifetimes and decreasing sanitation supply costs.
- Kept log of sanitation progress to reorganize cleaning schedules and order supplies when needed.
- Worked closely with vacuum equipment, cleaning and performing repairs to maintain functionality.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Worked with team members from multiple departments to maintain strict cleanliness standards.
- Handled spills in work and common areas and used proper methods to clean and sanitize each material.
- Collected, sorted, and disposed of garbage and recycling from production work areas.
- Washed down facility walls, floors, and doors regularly with cleaning solutions and sprayers.
- Maintained detailed records of all sanitation activities for billing and tracking purposes
- Assisted in basic maintenance and repair of cleaning equipment to reduce downtime.
- Coordinated tasks to complete residential and commercial mopping, scrubbing and sanitizing of all assigned areas.
- Monitored inventory levels and reported low stock of cleaning supplies and consumables for timely replenishment.
- Adhered to all safety and handling guidelines, following MSDS protocols for proper handling and storage of hazardous materials.
- Developed and maintained personable and professional rapport with staff and customers to support satisfaction.
Elderly Caregiver
Shepherd Of The Valley
Casper, WY
08.2007 - 02.2012
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted disabled clients to support independence and well-being.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Maintained clean, safe, and well-organized patient environment.
- Offered companionship and kindness to elderly patients.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Entertained, conversed, and read aloud to keep patients mentally alert.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Documented daily activities and changes in client condition to enable tracking history and maintain accurate records.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Monitored clients' overall health and well-being and noted significant changes.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Replaced bandages, dressings and binders to care for wounds and encourage healing.
- Recorded status and duties completed in logbooks for management.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Guided patients to restroom to support bladder and bowel relief requirements.
Education
High School Diploma -
Natrona County High School
Casper, WY05.2009
Skills
- Customer Relationship Management
- Customer Service and Assistance
- Effective Written and Verbal Communication
- Customer Relations
- Senior Leadership Support
- Regulatory Compliance
- Excellent Written and Oral Communication
- Telephone Etiquette
- Creative Solutions
- Calm and Professional Under Pressure
- Excellent written and oral communication
- Complaint resolution
- Good communication skills
- Telephone etiquette
- Sales expertise
- Retail store support
- POS systems expert
- Retail materials management
- Order fulfillment
- Administrative support
- Shipping procedures understanding
- Money handling abilities
- Technical Support
- Multi-line phone talent
- Professional telephone demeanor
- Strategic sales knowledge
- Creative problem solving
- Recordkeeping strengths
- Medical terminology knowledge
- Account management
Certification
- Personal Adjusters License - Attending School starting 10/2023
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Unless someone like you cares a whole awful lot, nothing is going to get better. It's not.
-Dr. Seuss. The Lorax
Timeline
Customer Service Specialist
Walmart
08.2017 - 10.2018
Medical Technologist
BrightStar Care
06.2014 - 11.2015
Sanitation Specialist
Molly Maid
02.2013 - 05.2014
Elderly Caregiver
Shepherd Of The Valley
08.2007 - 02.2012
High School Diploma -
Natrona County High School
Similar Profiles
Eric PuleoEric Puleo
Online Pickup Associate at WalmartOnline Pickup Associate at Walmart
Trenton PeckTrenton Peck
Front End Team Lead at WalmartFront End Team Lead at Walmart
Dawson HyattDawson Hyatt
Overnight Stocker at WalmartOvernight Stocker at Walmart
Rachel ChristopherRachel Christopher
Spark Driver at WalmartSpark Driver at Walmart
Julie RandolphJulie Randolph
Operations Team Leader at Green AcresOperations Team Leader at Green Acres