Hardworking Social Work Assistant supportive of client and team needs. Multitasks effectively under demanding loads and prioritizes work to accomplish challenging objectives. Familiar with support needs of any clients and competent in coordinating records, arranging referrals and protecting personal information. Caring and skilled social work assistant passionate about positively impacting programs and helping participants by providing expert support. Always looking for ways to improve operations and personalize assistance. Well-organized and resourceful with detail-oriented and conscientious approach. Good in building relationship with people or clients. Knowledgeable airport services professional with 2 years of progressive experience in the field. Good relationship-building and problem-solving abilities with a resilient and adaptable approach. Positive, upbeat and friendly team player. Kind Passenger Service Agent with considerable experience in airline and hospitality customer service. Assists passengers by interpreting flight schedules and relaying weather reports. Adept at working in stressful situations with little to no supervision. Experienced Passenger Service Supervisor adept at training, scheduling and leading team members to provide exceptional support. Investigates and resolves routine and complex passenger and service issues independently.
Hi, I’m
Jaysleen Lainos
Rio Rico,AZ
Summary
Overview
10
years of professional experience
1
Certification
Work History
British Airways And Condor Airlines
Project Manager
05.2023 - Current
Job overview
- Tagged baggage and routed to appropriate location for loading and screening.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
- Announced flight status updates and information about gate changes over PA system.
- Monitored security and maintained operational protocols.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
- Oversaw ticketing, gate and ramp services.
- Escorted handicapped passengers from terminal to aircraft.
- Open aircraft doors
- Move jet-bridge
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Established effective communication among team members for enhanced collaboration and successful project completion.
Breeze Airways And Lynx Air
Passenger Service Agent
11.2022 - Current
Job overview
- Tagged baggage and routed to appropriate location for loading and screening.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
- Announced flight status updates and information about gate changes over PA system.
- Monitored security and maintained operational protocols.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Streamlined baggage handling for improved passenger experience and reduced wait times.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
- Maintained accurate records of flight information to provide timely updates to passengers.
- Collaborated with airline personnel to facilitate seamless coordination between departments.
- Utilized strong organizational skills to manage multiple tasks in a fast-paced environment.
- Provided exceptional customer service, addressing passenger concerns promptly and professionally.
- Supported colleagues in managing challenging situations, fostering teamwork and collaboration.
- Contributed to the achievement of on-time departure goals through efficient gate management processes.
- Increased overall efficiency by cross-training in various roles within the airport terminal operations team.
- Ensured compliance with safety regulations, adhering to strict guidelines during boarding procedures.
- Managed ticket sales and reservation inquiries, utilizing thorough knowledge of fare structures and pricing strategies.
- Aided passengers in locating lost luggage by effectively liaising with baggage claim representatives and other airline staff members.
- Promoted airline loyalty programs, offering exclusive benefits for frequent flyers while increasing brand awareness among customers.
- Improved language interpretation support for international travelers by leveraging multilingual abilities when necessary.
- Demonstrated adaptability by adjusting quickly to changes in flight schedules or gate assignments.
- Safeguarded sensitive passenger information by maintaining strict confidentiality standards at all times.
- Efficiently processed travel documents, verifying identification accuracy according to security protocols before boarding flights.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Provided exceptional customer service to passengers, addressing concerns and resolving issues.
- Oversaw ticketing, gate and ramp services.
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Educated passengers on safety procedures and provided assistance to disabled passengers
- Escorted handicapped passengers from terminal to aircraft.
- Rescheduled flights, issued refunds and assisted passengers with alternative travel arrangements.
- Prepared detailed passenger manifests and other reports to meet organizational needs.
- Developed and implemented strategies to minimize customer wait times.
- Processed customer payments and enforced compliance with financial regulations.
- Produced and shared customer service reports to support management decision-making.
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
- Enhanced customer satisfaction by providing efficient check-in and boarding services.
McDonald's Restaurant
Crew Member
09.2021 - Current
Job overview
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Assisted other team members to achieve goals.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Trained new team members on procedures, customer service and sales techniques.
- Supported great dining and meal experiences for guests.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Collaborated with team members to complete orders.
- Worked well with teammates and accepted coaching from management team.
- Stocked shelves to organize aisles in assigned department.
- Addressed guest needs, questions or concerns to create optimum experience onboard.
- Prepared products following restaurant, health and safety standards and procedures.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Became familiar with products to answer questions and make suggestions.
- Conducted various administrative duties and errands.
- Worked front counter, drive-thru and other areas.
Guam System Assistive Technology (GSAT)
Intern
01.2020 - 05.2020
Job overview
- Answered incoming telephone calls, took down messages and provided information.
- Worked on projects using knowledge gained in classes to put together recommendations for issues.
- Restocked office supplies and retrieved files for staff.
- Sorted and organized files, spreadsheets and reports.
- Delivered clerical support by handling range of routine and special requirements.
- Contributed to content creation for company website.
- Built rapport with clients to facilitate trusting relationship and provide setting conducive to growth.
- Work with staffs to deliver fliers to other agencies on Guam.
- Conduct interviews with clients
- Meet with Field Instructor for weekly supervision.
- Update journal log ones week by writing one or two pages about my experiences on field
- Attend staff meetings and workshops.
- Collaborated in professional team to solve workflow issues.
- Interacted with clients by phone, email or in-person to provide information.
- Completed research, compiled data, updated spreadsheets and produced timely reports.
Youth 4 Change
Intern
06.2019 - 08.2019
Job overview
- Answered incoming telephone calls, took down messages and provided information.
- Sorted and organized files, spreadsheets and reports.
- Built rapport with clients to facilitate trusting relationship and provide setting conducive to growth.
- Developed social media strategy templates for Twitter, Instagram and Facebook.
- Took detailed meeting minutes, prepared meeting rooms and compiled paperwork to support department.
- Analyzed problems, identified solutions and made decisions.
- Upheld office schedule and calendar to coordinate workflow and meetings.
- Worked on projects using knowledge gained in classes to put together recommendations for issues.
- Restocked office supplies and retrieved files for staff.
- Achieved management recognition by designing and implementing special project during internship.
- Completed research, compiled data, updated spreadsheets and produced timely reports.
Guam Homeless Coalition
Volunteer
02.2019 - 02.2019
Job overview
- Volunteered with groups and organizations to help visit homeless people and give them help they need.
- Volunteer to talk to homeless people and give out surveys for them to fill up.
- Volunteer to ask homeless people questions on how groups and organizations can help them with their needs,
- Participate in homeless count trainings
- Provided immediate responses to questions from volunteers.
- Engaged in community outreach to aid program mission centered on community support and enrichment.
- Teamed with community organizations and government agencies to increase outreach and service utilization.
- Used strong interpersonal communication skills to convey information to others.
Pohnpei Public Health
Health Assistant
10.2017 - 12.2017
Job overview
- Assisted with patient hygiene, physical comfort, eating and drinking and mobility while observing and reporting specific changes.
- Organized and maintained medication closets and first aid supplies.
- Supported nursing staff with care of incontinent patients and promotion of continence care.
- Maintained clean environment with due consideration to health and safety issues and infection control policy.
- Participated in cleaning and maintenance of medical equipment to assist in department function and regulation compliance.
- Observed patient skin conditions and reported findings to registered nurse.
- Delivered high standard of holistic care to patients to promote equality and dignity at all times.
- Wrote and distributed informational materials on chronic diseases, infant mortality, substance abuse and other community health concerns.
- Transported or accompanied clients to scheduled health appointments or referral sites.
- Contacted clients in person, by phone or in writing to ascertain compliance with required or recommended actions.
The Church Of Jesus Christ Of Latter-day Saints
Christian Missionary
07.2015 - 12.2016
Job overview
- Completed field mission overseas to assist peoples in Philippines in learning about th Restored Gospel of Jesus Christ from July 2015 to December 2016.
- Study and learn to speak Tagalog within 18 months.
- Trained one new missionaries on effectively sharing word of God in Philippines Legazpi city.
- Provided spiritual care through visitation, counseling and prayer.
- Coordinated and spearheaded programs to increase church members' service throughout community.
- Oversaw administration and management of all areas of ministry.
- Led programs such as worship, study, fellowship and service opportunities.
- Planned and conducted worship services, wrote sermons and worked with key church leaders to carry out church mission.
- Go out in communities by visiting families and teaching about Gospel of Jesus Christ.
- Work with Church Leaders in carrying out plans for church services and church activities.
Upward Bound Program
Work Study Student
02.2014 - 06.2014
Job overview
- Helped with administrative support, including managing incoming calls, coordinating files and sorting mail.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Greeted customers and guests warmly, offering their needs.
- Greeted incoming office visitors, answered questions and directed individuals to office locations.
- Restocked supplies in neat and easily-accessible fashion.
- Upheld strict security procedures to maintain data confidentiality.
- Fielded phone calls, took messages and directed callers to appropriate personnel.
- Interacted with customers by phone, email or in-person to provide information.
- Interacted respectfully with others to offer ideas, identify issues and provide assistance.
- Delivered clerical support by handling range of routine and special requirements.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Managed multiple projects simultaneously using organizational and analytical skills.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Deliver files that needed to be delivered to other programs on campus
Education
University of GuamMangilao, GU
Bachelor of Science from Social Work
12.2020
University Overview
- Majored in Social Work Program
- Member of Pohnpei Students Organization and Chuuk Students Organization.
- Graduated with 3.0 GPA
- Received Federated States of Micronesia Scholarship and Pohnpei States Scholarship
College of Micronesia, FSM.Pohnpei
Associate of Science from Public Health
05.2017
University Overview
- Dean's List Spring 2017
- Majored in Publice Health
- Member of Pohnpei Students Organization
- Graduated with 3.5 GPA
Nahnpei Memorial High SchoolPohnpei
High School Diploma
06.2013
University Overview
- Graduated in Top 6 of Class
- Member of Upward Bound Program
Skills
- Speaks 3 different languages
1 Pohnpeian
2 English
3 Tagalog
- Verbal and Written Communication
- Implementing Client Care Plans
- Relationship Building
- Program Evaluation and Improvements
- Community Outreach Programs
- Youth Advocacy
- Safety and Risk Assessments
- Case File Management
- Microsoft Office
- Data Collection and Entry
- Case Managements
- Community Service Programs
Certification
- Institute of Religion, The Church of Jesus Christ of Latter-Day Saints - 22 May 2015
- Self-Reliance Services, The Church of Jesus Christ of Latter Day Saints - 27 December 2016
- GALA Certificate of Appreciation for assistance with RENT Musical Production - 6 December 2018
- Guam Homeless Coalition's Annual Point-In-Count, Guam Homeless Coalition - 8 February 2019.
- 2019 National Association of Social Work Guam Chapter Regional Training Conference - 18-19 March 2019.
- Culturally and Linguistically Appropriate Services (CLAS) 8.0 Hours Training, Guam Office of Minority Health - 27 April 2019
Timeline
Project Manager
British Airways And Condor Airlines
05.2023 - Current
Passenger Service Agent
Breeze Airways And Lynx Air
11.2022 - Current
Crew Member
McDonald's Restaurant
09.2021 - Current
Intern
Guam System Assistive Technology (GSAT)
01.2020 - 05.2020
Intern
Youth 4 Change
06.2019 - 08.2019
Volunteer
Guam Homeless Coalition
02.2019 - 02.2019
Health Assistant
Pohnpei Public Health
10.2017 - 12.2017
Christian Missionary
The Church Of Jesus Christ Of Latter-day Saints
07.2015 - 12.2016
Work Study Student
Upward Bound Program
02.2014 - 06.2014
University of Guam
Bachelor of Science from Social Work
College of Micronesia, FSM.
Associate of Science from Public Health
Nahnpei Memorial High School
High School Diploma