Jayson A. Ross
Sicklerville,Nj.
Summary
Adaptable professional with 15 plus years of crisis management, crisis assessment, conflict resolution, customer communications. Aiming to leverage my skills and experience to provide ongoing support and access care within the agency.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Therapeutic Visitation Services- Visit Coach
Acenda Integrated Health
01.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Children's Mobile Response
Acenda Integrated Health
01.2009 - 01.2022
- Contributed to the achievement of team performance targets by consistently meeting or exceeding individual goals related to response times and resolution rates.
- Utilized advanced troubleshooting methods to identify root causes of problems faced by customers, effectively addressing their concerns while minimizing future occurrences.
- Served as a liaison between various departments within the organization, facilitating smooth communication channels that helped resolve complex issues quickly.
- Established a reputation as a reliable and knowledgeable resource among clients and colleagues alike, consistently demonstrating strong problem-solving skills and commitment to exemplary service.
- Delivered outstanding results within a fast-paced work environment, remaining calm under pressure while addressing urgent issues with professionalism and poise.
Education
Bachelor of Arts - Social Sciences Education
Cheyney University of Pennsylvania
Cheyney, PA05-1999
Skills
- Knowledge of NJ CSOC
- Crisis Management
- Crisis Assessment
- First Responder Care
- De-escalation Techniques
- Case Management
- Effective Communication
- Empathy Development
Certification
available upon request
Timeline
Therapeutic Visitation Services- Visit Coach
Acenda Integrated Health
01.2022 - Current
Children's Mobile Response
Acenda Integrated Health
01.2009 - 01.2022
Bachelor of Arts - Social Sciences Education
Cheyney University of Pennsylvania
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