JAYSON CEDENO
80 Lorenzo St, Rochester,NY
Summary
Bilingual and motivated customer service professional with experience in administrative assistance, customer support, and retail operations. Known for strong communication skills, problem-solving ability, and delivering positive client experiences.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bilingual Customer Service Representative
TTEC
09.2024 - Current
- Provide bilingual support via phone
- Research and resolve customer issues with professionalism.
- Maintain a friendly and helpful demeanor on all communications.
Dressing Room Associate
Marshalls
09.2021 - Current
- Assist customers with product selections and fitting room access.
- Maintain cleanliness and prevent inventory loss.
- Deliver consistent, high-quality service in a fast-paced environment.
Administrative Assistant (Volunteer)
Child Care Council
08.2019 - 09.2021
- Answered calls and redirected inquiries.
- Helped with application processing and front-desk operations.
- Provided clerical support and customer service.
Seasonal Groundskeeper
VA Landscaping
06.2019 - 08.2019
- Operated commercial lawn equipment safely.
- Maintained residential and commercial properties.
Education
High School Diploma - AP Computer Science Principles, Spanish, Biology, US Government and Politics
Rochester Prep High School
Rochester, NY01.2023
Skills
- Bilingual: Fluent in Spanish and English
- Customer Service & Communication
- Administrative Support
- Time Management & Multitasking
- Technical Proficiency
- Team Collaboration
Certification
- Certifications in Progress: CompTIA ITF+, A+, Network+, Security+ (ED2GO)
Timeline
Bilingual Customer Service Representative
TTEC
09.2024 - Current
Dressing Room Associate
Marshalls
09.2021 - Current
Administrative Assistant (Volunteer)
Child Care Council
08.2019 - 09.2021
Seasonal Groundskeeper
VA Landscaping
06.2019 - 08.2019
High School Diploma - AP Computer Science Principles, Spanish, Biology, US Government and Politics
Rochester Prep High School
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