Jayson Cotten
Dry Prong,LA
Summary
Attentive and compassionate EMT with calm and organized approach to emergency response needs. Facilitates field triage and critical interventions to address severe injury and illness. Established care plan and carries out in-field care to stabilize patients for transport . Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
EMT
MedExpress
Alexandria, LA
06.2022 - Current
- Documented patient information, treatments provided, and changes in condition on appropriate forms.
- Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
- Performed basic life support, including CPR and airway management.
- Provided emotional support to patients and their families during medical emergencies.
- Provided emergency care at the scene of an accident or other medical incident.
- Managed multiple tasks simultaneously while maintaining composure under pressure.
- Responded to 911 calls for assistance with medical emergencies.
- Assessed patients' conditions during transport and communicated findings to healthcare staff upon arrival at hospital.
- Assisted in the transport of patients from accident scenes to medical facilities.
- Communicated with dispatchers regarding updates on location, estimated time of arrival, and any special needs of the patient.
- Maintained equipment and supplies necessary for providing medical services in field settings.
- Ensured that all safety protocols were followed when responding to emergency situations.
- Collaborated with other healthcare providers such as paramedics and nurses.
- Conducted assessments of trauma victims using advanced assessment techniques.
- Operated ambulances safely under both normal and emergency conditions.
- Educated patients on pre-hospital treatment techniques such as bleeding control methods.
- Attended continuing education courses related to EMT skills development.
- Facilitated communication between family members of a patient undergoing treatment.
- Assessed emergency situations and prioritized medical care for patients.
- Documented patient condition and treatment to facilitate plan of care.
- Performed CPR and used cardiac defibrillator to revive patients in cardiac arrest or arrythmia.
- Documented calls in reports detailing incident type and course of treatment.
- Rendered direct patient care by stabilizing patients and determining course of action based on triage.
- Observed and assessed incident scenes to maintain safety of first responders.
- Operated emergency vehicles with caution to keep patients, public, and first responders safe.
- Transported patients from accident scenes to hospitals in emergency vehicles.
- Communicated with dispatchers and hospital personnel to arrange logistics for patient transport.
- Reviewed inventory levels prior to shift and restocked ambulance to prepare for service.
- Operated and drove ambulances to transfer patients to hospitals or other healthcare facilities.
- Evaluated patients at accident scenes to screen, assess and treat significant injuries.
- Remained level-headed and proactive during emergency situations.
- Developed strong rapport with other medical professionals to foster quality and efficient patient care.
- Evaluated patients' medical status and monitored vital signs during transit.
- Monitored patients from scene to hospital transfer while conducting in-transit care.
- Conducted equipment inspections and vehicle checks in adherence with required maintenance schedules.
- Demonstrated dedication to providing quality care through continued training and education.
- Trained new hires by offering insight into job duties and assessing shift performance.
- Interviewed patients to obtain medical history and details on current issues.
- Collaborated with team members and other first responders, ensuring consistent communication to maintain order and efficient care delivery.
QA Manager
FedEx:Ground
Alexandria, LA
09.2021 - 01.2022
- Managed daily activities of QA personnel such as setting goals, providing guidance and assigning tasks.
- Evaluated effectiveness of existing Quality Assurance processes and implemented corrective actions where needed.
- Planned and coordinated resources for efficient execution of projects within budget constraints.
- Developed test plans, protocols and strategies to ensure the highest level of product quality.
- Analyzed customer feedbacks and complaints to improve product quality as well as user experience.
- Participated in design meetings and provided input from a quality assurance perspective.
- Established procedures and quality standards.
- Kept records of quality reports and statistical reviews.
- Troubleshot product issues and fixed problems.
- Supervised and guided inspectors, technicians, and other staff.
Manager
Dollar General
Dry Prong, LA
12.2019 - 09.2021
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Maintained adequate staffing to meet objectives within budget.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
- Minimized staff turnover through appropriate selection, orientation and training.
Office Assistant
Louisiana Community Care
Ball, LA
03.2018 - 11.2019
- Maintained an organized filing system of paper documents and electronic files.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Collected payments, issued receipts and updated accounts to reflect new balances.
- Maintained business records by updating customer information.
- Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.
- Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
Education
High School Diploma -
Tioga High School
Tioga, LA05-2019
Skills
- Emergency Medical Care
- Radio Communication
- Ambulance Operations
- Seizure Management
- Airway Management
- Trauma Management
- Vital Signs Monitoring
- Medical Equipment Operation
- Safe Driving
- Respiratory Assessment
- Patient Stabilization
- Direct Patient Care
- Supply Restocking
- Patient Transport
- Emergency Management
- Basic Life Support
- IV Fluid Replacement
- CPR and First Aid
Certification
- BLS Provider
- EMS Practitioner
- CPR Certified
- FEMA Certified
- Certified in Microsoft Word, Powerpoint, and Excel
References
References available upon request.
Timeline
EMT
MedExpress
06.2022 - Current
QA Manager
FedEx:Ground
09.2021 - 01.2022
Manager
Dollar General
12.2019 - 09.2021
Office Assistant
Louisiana Community Care
03.2018 - 11.2019
High School Diploma -
Tioga High School