Jayson Ford
Richmond,VA
Summary
Organized and efficient business professional supporting corporate level officers and senior management personnel with demonstrated expertise in operations, strategy/risk, and human resources. Adroit professional exemplifies multidisciplinary managerial skill in process, procedure and policy improvement initiatives. Accomplished in workflow optimization techniques implementation which increase productivity, reduce labor and maintain business integrity and quality of service.
Overview
19
19
years of professional experience
1
1
Certification
Work History
HR Analyst III - Employee Relations/EEO
VA Department of Motor Vehicles
08.2024 - Current
- Uses knowledge of state and federal employment laws and regulations to interpret, investigate and analyze employee relations issues, policies/procedures, and areas of risk.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution and stakeholder engagement.
- Collaborated with cross-functional teams to achieve project goals on time.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance. ( Civility, Standards of Conduct, ADA/FMLA, PWFA..etc)
- Evaluated client business needs and feedback to drive HR service and employee experience improvements.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Conducted regular reviews of operations and identified areas for improvement.
- Devised and implemented processes and procedures to streamline operations.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated staff performance and provided coaching to address inefficiencies and managed the annual performance evaluation process to include reviewing extraordinary and below contributor ratings.
- Compiled and reported employee relations case information and key performance indicators ( number of written notices, actions taken..etc).
- Recommended process improvements to continually identify, analyze, and fix constraints and challenges.
Human Resources Manager I
VA Hiram Davis Medical Center
08.2023 - 08.2024
- Oversaw annual performance review process, providing guidance to managers on setting goals and measuring employee progress.
- Collaborated cross-functionally with other department leaders to align HR strategy with overall business objectives.
- Managed benefits administration, ensuring cost-effective coverage options for employees while staying within budget constraints.
- Coordinated internal communications efforts, keeping employees informed of important organizational updates and changes.
- Administered facility HR programs to include employee benefits, ADA Job Accommodation, FMLA, Workers' Compensation, talent acquisition and hiring criterion, HR transactions, compensation and classification, HR data, training, employee relations, performance management, and workforce planning.
- Supported talent development through coaching sessions with key personnel, assisting them in reaching their professional growth objectives.
- Provided immediate updates to entire employee pool when policies and procedures were altered.
- Facility organizational brand and marketing strategic plan to improve employee retention and recruitment efforts. This also included enhancing employee relations, coaching and performance management, in addition to an evaluating job descriptions and duties.
- Managed workforce planning initiatives, ensuring appropriate staffing levels across departments while minimizing costs associated with overtime or temporary workers.
- Reduced turnover rates through effective talent acquisition and retention strategies.
- Championed change management projects, effectively communicating new policies or processes throughout the organization.
- Conducted exit interviews to better understand reasons why employees were separating from company.
- Evaluated HR metrics regularly to assess program effectiveness and make data-driven decisions for continuous improvement.
- Developed comprehensive training programs, resulting in higher employee satisfaction levels and performance improvements.
- Created succession planning initiatives to identify high-potential employees and prepare them for leadership roles within the organization.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
- Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Provided expert guidance on labor laws and regulations, mitigating legal risks for the organization.
- Reduced time-to-hire metrics by optimizing recruiting processes, utilizing technology, and streamlining candidate screening methods.
Benefits & Employee Relations Supervisor II
VA Center for Behavioral Rehabilitation
04.2022 - 08.2024
- Coordinated implementation of people-related services, policies and programs through departmental staff.
- Generated and analyzed reports to monitor employee engagement and attrition trends.
- Completed human resource operational requirements by scheduling and assigning employees.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Created and delivered HR training sessions to staff, managers and executives.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Collaborated with managers to identify and address employee relations issues.
- Administered employee benefits programs and assisted with open enrollment.
- Streamlined the recruitment process for faster candidate selection and onboarding.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Distributed employee engagement surveys to identify areas of improvement.
- Maintained current knowledge of federal and state employment laws and issues, Commonwealth and agency policies, procedures and updates.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.
- Coached managers on effective performance management techniques, fostering a culture of continuous improvement among staff members.
Hearing Officer - Restricted Position
VA Employment Commission
11.2021 - 04.2022
- Resolved disputes by conducting fair and impartial hearings, ensuring a just outcome for all parties involved.
- Conducted thorough research on pertinent laws and regulations to ensure accurate rulings in each case.
- Enhanced public trust in the hearing process by consistently demonstrating impartiality, integrity, and professionalism throughout my tenure as a Hearing Officer.
- Developed professional expertise by attending seminars, workshops, and conferences relating to administrative law practices.
- Promoted fairness through consistent application of rules, policies, and precedents during all hearing proceedings.
Bank Examiner - Financial Analyst
VA State Corporation Commission
06.2018 - 10.2019
- Collaborated with management teams to develop corrective action plans for identified issues or deficiencies.
- Conducted comprehensive audits for accurate detection and resolution of discrepancies or fraud cases.
- Evaluated effectiveness of internal controls in preventing money laundering activities or other illegal practices within the institution.
- Assisted banks in achieving full compliance through targeted recommendations and guidance on policy improvements.
Senior Operations Manager
Capital One
03.2012 - 08.2017
- Oversaw workforce management planning, volume predictions and capacity planning.
- Built strong relationships with key stakeholders through consistent engagement, collaboration, and transparent communication practices.
- Managed employee-related issues encompassing labor, turnover and diversity.
- Collaborated with cross-functional teams for seamless execution of large-scale initiatives and continuous improvement efforts.
- Increased team productivity, providing ongoing training, coaching, and performance feedback to staff members.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Spearheaded process improvements to reduce errors and increase overall quality in operations management.
- Ensured regulatory compliance across all aspects of operations by staying current on industry standards while implementing necessary policies or procedures accordingly.
- Implemented data-driven decision making to inform business strategies and drive operational excellence.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Interacted well with customers to build connections and nurture relationships.
- Reduced operational risks while organizing data to forecast performance trends.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Customer Service Technician
VA Department of Motor Vehicles
01.2014 - 11.2014
- Delivered exceptional customer service through clear communication and empathy during challenging situations.
- Utilized strong problem-solving skills to identify the root cause of problems quickly and efficiently find solutions.
- Demonstrated exceptional attention to detail when documenting customer interactions and troubleshooting steps taken, leading to more efficient resolutions for future cases.
- Enhanced customer experience with personalized assistance and product recommendations.
Manager
McDonalds
04.2006 - 03.2012
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Education
Certificate - VA Public Sector Leadership Program III
Virginia Tech School of Public & Int Affairs
Richmond, VA05.2024
Graduate Certificate - Human Resources Management
Devry University
Chicago, IL12.2023
Bachelor of Science - Business Administration
Strayer University
Washington, DC03.2015
Skills
- Quality Assurance
- Analytical Skills
- Change, Project/Process Management & Improvements
- Business Development & Budget Management
- Performance Metrics / Workflow Optimization
- Risk Management & Compliance
- Organizational Development
- Strategic Planning
- Conflict Resolution
Management & Supervision
HR analytics
Diversity and inclusion
Employee relations
Coaching and mentoring
Problem-solving
Human resources operations
Certification
- Certified ScrumMaster (CSM) - Master Scrum Alliance January (2019)
- Certified Professional (SHRM-CP) - Society for Human Resource Mgmt. (2024)
- Certified of Completion - EEO Managing Within the Law
- VA Driver's License
- ServSafe Food Handler's Certification
- Basic Life Support Certification (BLS)
- CPR/AED Certification
Timeline
HR Analyst III - Employee Relations/EEO
VA Department of Motor Vehicles
08.2024 - Current
Human Resources Manager I
VA Hiram Davis Medical Center
08.2023 - 08.2024
Benefits & Employee Relations Supervisor II
VA Center for Behavioral Rehabilitation
04.2022 - 08.2024
Hearing Officer - Restricted Position
VA Employment Commission
11.2021 - 04.2022
Bank Examiner - Financial Analyst
VA State Corporation Commission
06.2018 - 10.2019
Customer Service Technician
VA Department of Motor Vehicles
01.2014 - 11.2014
Senior Operations Manager
Capital One
03.2012 - 08.2017
Manager
McDonalds
04.2006 - 03.2012
- Certified ScrumMaster (CSM) - Master Scrum Alliance January (2019)
- Certified Professional (SHRM-CP) - Society for Human Resource Mgmt. (2024)
- Certified of Completion - EEO Managing Within the Law
- VA Driver's License
- ServSafe Food Handler's Certification
- Basic Life Support Certification (BLS)
- CPR/AED Certification
Certificate - VA Public Sector Leadership Program III
Virginia Tech School of Public & Int Affairs
Graduate Certificate - Human Resources Management
Devry University
Bachelor of Science - Business Administration
Strayer University
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