Jayson Granger
Kissimmee
Summary
Professional with strong technical acumen and hands-on experience in field services. Adept at troubleshooting, maintaining, and repairing complex systems and equipment. Strong team collaborator focused on achieving results and adapting to changing needs. Skilled in diagnostics, customer support, and technical documentation. Energetic, results oriented team-player to bring skills to a growing company in need of top-level support.
Overview
13
13
years of professional experience
Work History
Field Service Engineer
Buhler Group
11.2024 - Current
- Performed onsite installation, modification and maintenance of systems and equipment.
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
- Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
- Enhanced customer satisfaction with prompt and efficient troubleshooting of complex technical issues.
- Provided expert technical assistance during installation projects, ensuring proper setup and alignment of complex machinery components.
- Led efforts in maintaining accurate documentation pertaining to equipment history records, warranty claims, and service reports.
- Collaborated with engineering teams during product development phases to provide valuable insights from a field service perspective.
- Scheduled service calls according to customer location and urgency of need.
- Established strong relationships with customers through clear communication and consistent follow-up on outstanding issues.
- Conducted regular equipment inspections, identifying potential issues before they escalated into costly repairs or downtime events.
- Maintained tools and equipment, parts inventory, and library of machine manuals.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
- Streamlined workflow processes, reducing downtime and increasing overall productivity in the field.
- Checked safety practices and integrity of PPE.
- Performed detailed diagnostics to accurately identify root causes and implement appropriate solutions for improved system performance.
- Delivered comprehensive training sessions for clients, resulting in increased confidence in operating advanced equipment.
- Provided remote support for clients experiencing technical difficulties, resolving problems quickly and efficiently without the need for on-site visits.
- Tested equipment performance and demonstrated operation and servicing of equipment to customer.
- Developed customized preventive maintenance plans tailored to individual client needs, extending equipment life and minimizing disruptions.
- Checked, repaired and repacked survival equipment to meet specifications.
- Worked with diverse types of weather and ground conditions.
- Researched and implemented new technologies and equipment.
- Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Tested systems, noting issues and completing preventive maintenance.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
Field Service Technician
Pregis LLC
11.2020 - 11.2024
- Completes on site installations, uninstallations, repairs, troubleshoots and routine maintenance on various packaging machines and equipment
- Order and installs new replacement parts for machines and inventory
- Process documents, work orders, expense reports and detailed service reports using various software
- Provides over the phone troubleshooting and customer support tasks to various accounts
- Responds to service request
- Determines customer needs and offering recommendations
- Tie workflow to schedule while staying efficient and organized
- Maintain safe handling of company vehicle
- Weekly meetings/conferences via video call and phone calls
- Follows safety procedures while working
- Packs and labels uninstalled machines for shipping
- Manages daily inflow and outflow of emails and phone calls to corresponding managers, team members, and accounts
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
Field Service Technician
Illy Caffé North America, Inc.
09.2018 - 08.2020
- Troubleshoot and serviced coffee machines and equipment including grinders and hot water towers
- Repaired and maintained machines such as, but not limited to, Unic, Pony, Nuova Simonelli Aurelia II 2, Victoria Arduino Black Eagle, La Marzocco, Keurig, VKI touch, VKI latte lounge, Calibri, Avalon total one, Starbucks, Encore 29, and Aguila etc
- Completed work orders for services rendered and parts orders and inventory using multiple platforms
- Scheduled weekly services with customers to complete site surveys and/or repairs
- Over the phone equipment diagnostics
- Attended conferences/classes/meetings to stay up to date on current and new equipment/machines
- Managed daily flow of work-related emails and calls
Equipment/Field Service Technician
COFFEE DISTRIBUTION CORP
05.2013 - 09.2018
- Service and install various coffee/beverage equipment in preferred food service and c-store environments
- Work well with Dispatchers and Service Managers to ensure time sensitive workload are delivered upon consumer request
- Perform routine preventive maintenance of brewing equipment and water coolers, in accordance with the company preventive maintenance program, to prevent potential mechanical failures
- Troubleshoot, test, clean, and repair a wide range of technical equipment daily
- Resolve and log customer equipment issues with technical software platforms
- Manage, inspect and input data for equipment inventory inflow and outflow
- Adhere to safety rules and policies on and off job site
- Train new hires/contractors, team orientated and work independently while managing daily responsibilities
Busboy
RESORTS WORLD CASINO
11.2011 - 03.2013
- Swept, scrubbed, mopped and waxed floors while operating mechanized cleaning equipment
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas
- Maintained flexibility in assuming other roles within company such as dishwasher and server
- Collaborated with waiters in providing food/beverage service to guests in a prompt and professional way
- Responded to inquiries in relation to housekeeping issues such as spills, or broken utensils
- Provided guests with menus, inspect dining and serving areas to ensure satisfaction with overall service
Education
High School Diploma -
JAMAICA HIGH SCHOOL
Jamaica, NY05.2011
Skills
- CUSTOMER SERVICE
- EXCEL
- FORKLIFT
- MICROSOFT OFFICE
- MS OFFICE
- Electrical
- Service Technician Experience
- Coffee Experience
- Field Service
- Equipment Repair
- Troubleshooting
- Blueprint Reading
- Plumbing
- Conflict Management
- System diagnostics
- Machinery operation
- Decision-making
- Adaptability and flexibility
- Effective communication
- Active listening
- Team collaboration
- Organizational skills
- Work order completion
- Reliability
- Multitasking Abilities
- Problem-solving abilities
- Attention to detail
- Problem-solving
- Routine maintenance
- Teamwork and collaboration
- Inventory oversight
- Engineering operational functions
- Worksite supervision
- Hospitality and accommodation
- Safety and compliance
- Equipment calibration
- Equipment testing
- Preparing work orders
- Safety meetings
- Safety planning
- On-site support
Additional Information - Software Skills Set
- Proficient in Microsoft Office Applications - Word, Excel, PowerPoint
- Formal training in professional skills: conflict resolution, interaction in the workplace, effective oral and written communication, time management, and customer service
- Certified to operate Forklift.
- Certified to repair and maintain Sharp packaging machines and equipment.
Timeline
Field Service Engineer
Buhler Group
11.2024 - Current
Field Service Technician
Pregis LLC
11.2020 - 11.2024
Field Service Technician
Illy Caffé North America, Inc.
09.2018 - 08.2020
Equipment/Field Service Technician
COFFEE DISTRIBUTION CORP
05.2013 - 09.2018
Busboy
RESORTS WORLD CASINO
11.2011 - 03.2013
High School Diploma -
JAMAICA HIGH SCHOOL
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