JAYSON GRAY
Richmond ,VA
Summary
Experienced IT professional skilled in Python, SQL, and Tableau. Committed to creating and implementing optimal solutions for complex challenges. Excels in collaborative, professional environments and driven by a strong passion for problem-solving and innovation.
Overview
4
4
years of professional experience
1
1
Certification
Work History
L1 Technical Support Engineer/Revenue Ops Analyst
Instructure
10.2022 - 09.2024
- Created comprehensive documentation to streamline team productivity during data audits.
- Collaborated with the RevOps team to audit $5 million in monthly revenue, ensuring accuracy and compliance.
- Leveraged BI tools like Tableau to develop dashboards, providing shareholders with actionable insights for informed decision-making.
- Assisted in testing and implementing a new data model, guaranteeing data integrity and accuracy.
- Partnered with the software development team to resolve reported errors and bugs, contributing to successful deployment of release fixes.
- Conducted client follow-ups post-support engagement, ensuring optimal customer satisfaction and problem resolution.
- Achieved a 90% CSAT rating by efficiently completing 254 cases per month.
- Executed API calls to test functionalities and ensure positive outcomes for clients.
INTERN
HENRICOPOLIS SOIL AND WATER CONSERVATION DISTRICT
07.2021 - 09.2021
- Worked with the Soil and Water Conservation District (SWCD) Board to address and resolve workflow issues.
- Facilitated meetings for the team and county board, ensuring effective communication and decision-making.
- Created presentations, storyboards, and detailed website design concepts using Microsoft Office tools to promote transparency in the site development process.
- Established strong relationships with trusted community members and the SWCD Board to foster collaboration and trust.
TEAM MEMBER
CHICK-FIL-A
08.2020 - 06.2021
- Resolved customer complaints by employing creative and innovative solutions.
- Advised and supervised peers on processes, policies, and operations to ensure adherence and efficiency.
- Maintained clean, organized, and safe work areas to enhance efficiency and team safety.
- Consistently approached tasks with a productive and efficient mindset.
- Managed approximately $2,000 in daily profit with accuracy and diligence.
Education
High School Diploma -
Deep Run High School
Certificate of Completion - Web Development And Programming
Advanced Career Education At Hermitage High School
Skills
- Collaborative Team Player
- Strong Organizational Skills
- Goal-oriented
- Self Motivation
- Effective Communicator
- Growth mindset
- Problem-solving aptitude
Certification
- OSHA Certification
- CIW Site Development Associate Certification
- Python Certification
- Minecraft Modders Certificate of Completion
- Youth Conservation Leadership Institute Certificate of Completion
- Minority Student Leadership Program Certificate of Completion
- Summer Building Trades Certificate of Completion
Timeline
L1 Technical Support Engineer/Revenue Ops Analyst
Instructure
10.2022 - 09.2024
INTERN
HENRICOPOLIS SOIL AND WATER CONSERVATION DISTRICT
07.2021 - 09.2021
TEAM MEMBER
CHICK-FIL-A
08.2020 - 06.2021
High School Diploma -
Deep Run High School
Certificate of Completion - Web Development And Programming
Advanced Career Education At Hermitage High School