Jayson Hernandez
Miami,FL
Summary
Adept at problem-solving and cash handling, I leveraged these skills at Pizza Hut to enhance customer satisfaction and streamline operations. My ability to train and mentor, coupled with a knack for maintaining calm under pressure, significantly boosted team performance and operational efficiency. This blend of hard and soft skills has prepared me to excel in dynamic environments.
Overview
3
3
years of professional experience
Work History
Shift Manager
Pizza Hut
03.2022 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Promoted a positive work environment through open communication and constructive feedback.
- Excelled in every store position and regularly backed up front-line staff.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Perform any deposit and keep track on cash and report to be organized and up to day.
- Supervising the other worker and making sure everyone is doing their work properly.
Cashier
7-eleven
12.2021 - 03.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Associate of Arts - Business Administration
Miami Dade College
Miami, FL04.2024
Skills
- Cash Handling
- Decision-Making
- Employee Training
- Workplace Safety
- Accurate money handling
- Opening and closing procedures
- Punctual and Reliable
- Handling Customer Complaints
- Mentoring and Coaching
- Payment Processing
- Documentation And Reporting
- Customer Service
- Problem-Solving
- Inventory Management
- Bilingual English/ Spanish
Timeline
Shift Manager
Pizza Hut
03.2022 - Current
Cashier
7-eleven
12.2021 - 03.2022
Associate of Arts - Business Administration
Miami Dade College