JAYSON HOFFERBER
Ira,MI
Summary
Goal-oriented Team Manager dedicated to meeting team performance objectives and achieving set targets and goals. Offering 15 years of extensive leadership experience. Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies. Superb oral and written communication skills paired with excellent time management and leadership abilities.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Team Leader Manager
Tractor Supply
06.2023 - Current
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Led employee relations through effective communication, coaching, training, and development.
- Identified and corrected deficient performance and behaviors to achieve maximum productivity.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Boosted employee morale through regular recognition of outstanding work and providing opportunities for professional growth.
- Mitigated potential conflicts among team members by promoting open communication and fostering a positive environment.
- Oversaw the successful completion of multiple high-priority projects, ensuring timely delivery and client satisfaction.
- Consistently met or exceeded departmental goals by effectively managing resources and establishing clear objectives for the team.
- Empowered employees to take ownership of their roles by delegating tasks appropriately, resulting in heightened job satisfaction.
- Enhanced problem-solving skills within the team through facilitating brainstorming sessions and encouraging creative thinking.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
Security
Blake's Orchard- Big Apple Site
10.2017 - 11.2023
- Enhanced network security by implementing advanced intrusion detection systems and conducting regular vulnerability assessments.
- Reduced system downtime by proactively monitoring infrastructure and resolving potential threats before they escalated.
- Implemented effective password policies, resulting in reduced unauthorized access incidents.
- Developed comprehensive security plans for projects, ensuring compliance with industry standards and regulations.
- Collaborated with cross-functional teams for efficient incident response management during security events.
- Maintained documentation of security procedures and protocols, enabling effective knowledge sharing among team members.
- Streamlined incident reporting processes, expediting response times during critical events.
Security Officer
Walt Disney World Company
06.2022 - 05.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Reported suspicious activities and persons to law enforcement.
- Checked and verified photo identification prior to granting facility access.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
Armed Security Officer
DK Security
06.2020 - 05.2022
- Enhanced property security by conducting regular patrols and monitoring surveillance systems.
- Reduced incidents of theft and vandalism through consistent enforcement of access control procedures.
- Maintained a safe environment for residents and visitors by swiftly addressing any suspicious activities or safety hazards.
- Increased satisfaction with prompt assistance at the front gate, providing directions, and answering inquiries.
- Improved response times to alarms and incidents by maintaining accurate logs of all daily activities, events, and personnel on site.
- Assisted in emergency situations, efficiently evacuating occupants from the premises when necessary.
- Contributed to a positive workplace culture through clear communication with colleagues, sharing relevant information regarding shift updates and potential threats.
- Streamlined visitor check-in process by implementing an organized system for logging vehicle details and verifying guest identity.
- Enhanced team performance by providing training to new hires on security protocols and best practices.
- Promoted a secure environment for special events held within the airbase through proactive coordination with event organizers on logistics and security requirements.
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
- Performed hourly patrols of building areas, parking lots and facility grounds.
- Responded quickly to incidents and assessed active situations for security concerns.
- Checked personnel ID badges and issued temporary credentials to visitors.
Lawn & Garden Specialist / Seasonal Department Manager
Walmart
01.2016 - 05.2022
- Support the daily operations of the store while managing seasonal areas
- Create product display strategies to boost sales, provide high-quality customer service in a busy environment, and ensure ongoing operational efficiency
- Brought the department from last place to first place in sales in the market
- Achieved number one sales in the market for three consecutive months
- Directly collaborate with senior leadership in daily and weekly sales meetings.
- Increased customer satisfaction by providing tailored recommendations for garden improvements.
- Managed inventory of plants, tools, and supplies to ensure availability for various projects.
- Maintained strong relationships with vendors, suppliers, and subcontractors to ensure timely delivery of products or services necessary for project completion.
Care Provider
AAA Attendant Care
09.2009 - 01.2022
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Ran errands for patients, did shopping, and picked up other necessities.
- Entertained, conversed, and read aloud to keep patients mentally alert.
- Organized medication and provided reminders according to schedule.
- Kept individuals safe by removing hazards and correcting problems.
- Promoted social, emotional and physical health through diverse activities.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
Security Personnel, Logistics Coordinator, & Actor
Panic at the Pine Stump Hollow / Haunted Farm of Terror / Scarefest Scream Park
01.2014 - 11.2016
- Provide seasonal security and operational support to popular Halloween events
- Identified and set up seasonal security strategies
- Patrol the grounds and buildings to ensure ongoing patron and actor safety.
- Streamlined personnel security procedures for increased efficiency in managing sensitive information.
- Reduced security risks by implementing strict access controls and monitoring of classified materials.
- Collaborated with other departments to address any potential security concerns or breaches, upholding company-wide safety standards.
- Provided ongoing support to employees regarding their individual security requirements, fostering a culture of accountability and responsibility.
Firearm, Hunting, & Archery Technician
Camping World (Formerly Gander Mountain / Gander Outdoors)
01.2014 - 01.2016
- Served in multiple capacities to advance daily operations, including restocking and organizing the warehouse, setting up gun and hunting displays, overseeing firearm safety training, coordinating archery equipment set-ups, and more
- Selected as Employee of the Month twice during tenure
- Ensured the ongoing proper and safe display and handling of firearms
- Led customer training on the proper usage, handling, and storage of firearms.
- Enhanced client satisfaction by providing expert guidance on proper equipment usage and safety procedures.
Barn Manager
First Impression Farms
11.2011 - 12.2013
- Improved horse care quality by implementing a comprehensive health monitoring and maintenance program.
- Managed daily barn operations, ensuring efficient workflow and optimal use of resources.
- Enhanced overall facility cleanliness with thorough sanitation processes and regular inspections.
- Reduced horse-related injuries by establishing safety protocols for staff and visitors.
- Coordinated scheduling for veterinary visits, farrier appointments, and other essential services to maintain equine health and wellbeing.
- Implemented effective feeding programs tailored to individual horses'' nutritional needs, resulting in improved performance and overall health.
- Maintained accurate records of each horse''s medical history, vaccinations, and routine care schedules for easy reference when needed.
- Managed budgets and financial matters related to the barn''s operation while maximizing cost-efficiency without sacrificing quality of care or services provided.
- Sourced high-quality feed supplies at competitive prices, contributing to healthy horses and reduced costs.
Media Specialist & Key Holder
Walmart
02.2009 - 10.2011
- Enhanced audience engagement by developing and executing strategic media campaigns across multiple platforms.
- Increased brand visibility by creating compelling content and utilizing targeted distribution channels.
- Analyzed media trends and audience data, informing marketing strategies that drove business growth.
- Collaborated with cross-functional teams to develop integrated marketing campaigns, optimizing reach and impact.
- Advised senior leadership on emerging industry trends and recommended best practices for staying ahead of competitors.
Loss Prevention & Inventory Specialist
Best Buy
07.2007 - 01.2009
- Completed physical inventory counts each week.
- Monitored and adjusted inventory levels to meet customer needs and demands.
- Developed inventory reports to provide management with comprehensive data on inventory levels.
- Completed stock inventories to identify and address issues negatively impacting controls.
- Maintained and organized inventory receipts and processed changes to reduce process lags.
- Performed data entry and completed proper paperwork.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Education
Finance
Macomb Community College
Warren, MIHigh School Diploma -
Lanse Creuse High School
Harrison Twp. MI06.2007
Skills
- Team Collaboration
- Security Management
- Conflict Resolution
- Solutions Development
- Time Management
- Customer Service
- Loss Prevention
- Operational Efficiency
- Effective Communication
- Delegation Skills
- Influencing Skills
- Motivational Skills
- Interpersonal Skills
- Decision Making
- Cross-functional Collaboration
- Creative Thinking
- Organizational Skills
- Continuous Learning
- Critical Thinking
- Data Analysis
- Project Management
- Goal Setting
- Task Prioritization
- Problem Solving
Certification
- Firearms Certificates, Training in pistols and long guns
- Loss Prevention Certificates, Awarded from multiple employers
Timeline
Team Leader Manager
Tractor Supply
06.2023 - Current
Security Officer
Walt Disney World Company
06.2022 - 05.2023
Armed Security Officer
DK Security
06.2020 - 05.2022
Security
Blake's Orchard- Big Apple Site
10.2017 - 11.2023
Lawn & Garden Specialist / Seasonal Department Manager
Walmart
01.2016 - 05.2022
Firearm, Hunting, & Archery Technician
Camping World (Formerly Gander Mountain / Gander Outdoors)
01.2014 - 01.2016
Security Personnel, Logistics Coordinator, & Actor
Panic at the Pine Stump Hollow / Haunted Farm of Terror / Scarefest Scream Park
01.2014 - 11.2016
Barn Manager
First Impression Farms
11.2011 - 12.2013
Care Provider
AAA Attendant Care
09.2009 - 01.2022
Media Specialist & Key Holder
Walmart
02.2009 - 10.2011
Loss Prevention & Inventory Specialist
Best Buy
07.2007 - 01.2009
Finance
Macomb Community College
High School Diploma -
Lanse Creuse High School