Jayson Kenneway
Warren,MA
Summary
Experienced General Manager with proven success in team building and strategic planning. Expertise in employee training and conflict resolution, cultivating a positive work environment that drives operational excellence.
Overview
20
20
years of professional experience
Work History
General Manager
Barbers Crossing
Sterling, MA
10.2018 - 12.2025
- Led a team of managers to achieve operational excellence and employee engagement.
- Resolved conflicts between staff members to maintain a positive work environment.
- Coordinated training programs to develop employee skills and promote career growth.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Guided management and supervisory staff to promote smooth operations.
- Ensured compliance with local health department regulations regarding food safety standards.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Created effective business plans to focus strategic decisions on long-term objectives.
Front Desk Agent
Homewood Suites Hotel
Worcester, Massachusetts
01.2018 - 06.2018
- Managed guest reservations, ensuring accuracy and timely processing of bookings.
- Facilitated smooth check-in and check-out experiences for guests.
- Addressed guest inquiries and concerns, providing prompt and effective solutions.
- Coordinated communication between departments to enhance guest services.
- Provided information and concierge services to enhance guest experiences.
- Ensured compliance with hotel policies while delivering exceptional customer service.
- Resolved guest complaints with professionalism and efficiency to ensure satisfaction.
- Monitored lobby area to maintain a welcoming and orderly environment.
- Utilized hotel management software to track reservations and guest preferences.
- Conducted regular inventory checks of lobby supplies and amenities.
- Collaborated with housekeeping and maintenance to address guest needs promptly.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Provided excellent customer service while upholding company policies.
Server
Barbers Crossing
Leicester , MA
08.2005 - 06.2018
- Delivered prompt and attentive service to enhance customer dining experiences.
- Managed customer inquiries and resolved issues to ensure satisfaction.
- Collaborated with team members to maintain efficient workflow during peak hours.
- Assisted in training new staff on service standards and procedures.
- Executed accurate order processing to minimize errors and improve service speed.
- Facilitated smooth communication between kitchen and front-of-house staff.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills, and calculate totals.
Education
Bachelor of Arts - Communications
Worcester State University
Worcester, Massachusetts, MA05-2016
Skills
- Employee training
- Employee development
- Team building
- Strategic planning
- Customer relationship management
- Effective communication
- Problem solving
- Decision making
- Time management
- Staff management
References
References available upon request.
Timeline
General Manager
Barbers Crossing
10.2018 - 12.2025
Front Desk Agent
Homewood Suites Hotel
01.2018 - 06.2018
Server
Barbers Crossing
08.2005 - 06.2018
Bachelor of Arts - Communications
Worcester State University