Jayson Matos
Westville,NJ
Summary
Highly organized Appointment Scheduler with experience in managing and coordinating complex schedules. Strengths include effective communication skills, problem-solving abilities, and high level of accuracy in data entry. Demonstrated impact in previous work through improved scheduling efficiency and customer satisfaction. Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Overview
9
9
years of professional experience
Work History
Remote Customer Serive
Phoenix MedCom
Cortlandt, NY
08.2023 - 07.2024
- Resolved customer complaints in a professional manner.
- Performed follow up calls to confirm scheduled appointments.
- Assisted in scheduling, rescheduling, and canceling appointments for patients.
- Inputted patient data into the electronic health record system.
- Provided timely, courteous, and knowledgeable responses to information requests.
Remote Customer Service Tier 2
Professional Physical Therapy
White Plains, NY
01.2021 - 06.2023
- Reviewed patient medical history documents prior to appointment scheduling.
- Maintained accurate records of patient appointments in computer system.
- Answered incoming calls from potential new patients and existing patient inquiries.
- Provided assistance with additional tasks as needed or requested by management.
- Provided clear instructions to patients regarding their upcoming visits.
- Managed a high volume of emails related to appointment scheduling requests.
Front Desk Receptionist
Hotel Eddison Time Square
New York City, New York
12.2018 - 11.2020
- Ensured front desk area was well stocked with supplies such as stationary and brochures at all times.
- Responded to customer complaints and addressed issues promptly and professionally.
- Assisted other departments in resolving customer issues quickly and efficiently whenever needed.
- Processed payments for guest accounts, accepted cash or credit cards as payment.
- Greeted guests upon arrival, answered inquiries and provided information about hotel services.
Front Desk Receptionist
Volunteers of America
Cherry Hill, New Jersey
11.2015 - 06.2018
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Assisted with scheduling appointments for clients and visitors.
Education
Bachelors - Finance
Berkeley College
New York, NY04-2021
Skills
- Accuracy and Precision
- Telephone management
- Calendar Management
- Appointment confirmation
- Follow-up skills
- Attention to Detail
- Computer Skills
- Data Entry
- Client Relations
- Customer Service
Timeline
Remote Customer Serive
Phoenix MedCom
08.2023 - 07.2024
Remote Customer Service Tier 2
Professional Physical Therapy
01.2021 - 06.2023
Front Desk Receptionist
Hotel Eddison Time Square
12.2018 - 11.2020
Front Desk Receptionist
Volunteers of America
11.2015 - 06.2018
Bachelors - Finance
Berkeley College
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