Jayson Pollard
LOUISVILLE,KY
Summary
Proven leader with a track record of enhancing team performance and customer satisfaction at Papa Johns. Skilled in decision-making and customer service, adept at mentoring employees and streamlining operations. Achieved significant improvements in efficiency and service quality, demonstrating a commitment to excellence and safety.
Overview
4
4
years of professional experience
Work History
Shift Manager
Papa Johns
02.2024 - 10.2024
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Promoted a positive work environment through open communication and constructive feedback.
Shift Leader
Qdoba
10.2022 - 04.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Assembly Line Worker
Backyard Bagging
01.2021 - 03.2022
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
- Boxed, labeled, and transported items to support assembly operations.
Ride Operator
Kentucky Kingdom
06.2021 - 09.2021
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
- Adapted quickly to new ride assignments, learning proper operation techniques efficiently to minimize downtime between shifts.
- Enhanced rider experience by enforcing safety procedures and providing clear instructions.
- Collaborated with team members to maintain a clean, organized, and safe ride area for guests.
- Operated variety of amusement park rides and monitored passenger safety and comfort.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
Education
High School Diploma -
Western Highschool
Louisville, KY04-2023
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Workplace safety
- Punctual and reliable
- Training and mentoring
- Team development
- Delegating work
- Mentoring and coaching
- Energetic and enthusiastic
- Quality assurance
Timeline
Shift Manager
Papa Johns
02.2024 - 10.2024
Shift Leader
Qdoba
10.2022 - 04.2023
Ride Operator
Kentucky Kingdom
06.2021 - 09.2021
Assembly Line Worker
Backyard Bagging
01.2021 - 03.2022
High School Diploma -
Western Highschool
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