Jayson Rahmann
East Haddam,CT
Summary
Proven leader and effective communicator, adept at relationship building and customer relations, significantly enhanced client satisfaction and loyalty at True Value Hardware Store. Skilled in small business operations and inventory management, driving efficiency and profitability. Demonstrates exceptional ability to adapt, learn, and exceed expectations in dynamic environments. Seeking full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Owner
Rahmann Recycling
06.2023 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Researched target market to discover customer needs and analyze competitor trends.
- Interacted well with customers to build connections and nurture relationships.
Stay at Home Parent
N/A
04.2020 - Current
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Customer Service Representative
True Value Hardware Store
10.2019 - 04.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Sales Associate
The Cordial Shoppe
09.2016 - 04.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
High School Diploma -
Old Saybrook Senior High School
Old Saybrook, CT06.1997
Skills
- Small business operations
- Customer Relations
- Relationship Building
- Verbal and written communication
- Client Service
- Project estimating
- Business marketing
- Inventory Tracking and Management
Timeline
Owner
Rahmann Recycling
06.2023 - Current
Stay at Home Parent
N/A
04.2020 - Current
Customer Service Representative
True Value Hardware Store
10.2019 - 04.2020
Sales Associate
The Cordial Shoppe
09.2016 - 04.2019
High School Diploma -
Old Saybrook Senior High School