Jayson Reid
Wilmington,NC
Summary
As a skilled and experienced professional with a background in customer service, collaboration, and handyman work, I am confident in my ability to excel in any role. With a proven track record of problem-solving and adaptability, I have successfully managed challenging situations while maintaining a calm and professional demeanor. My attention to detail and ability to deal with unhappy guests has resulted in positive outcomes and satisfied customers. With over three years of customer service experience, I possess the patience and flexibility necessary to provide exceptional service.
Overview
7
7
years of professional experience
Work History
Beach And Pool Rental ATTENDANT
Holiday Inn Resort Wrightsville Beach, OTO Development
06.2022 - Current
- Greeted guests with a warm and friendly demeanor, providing information about rental options, rates, policies, and local activities for them to do
- Communicate regularly with guests making them feel like they are welcomed to the resort and enjoying their stay
- Demonstrated exceptional conflict resolution skills by effectively addressing concerns and resolving issues with unhappy guests, ensuring their satisfaction, and maintaining a positive guest experience
- Utilize strong communication and interpersonal skills to defuse tense situations and find mutually agreeable resolutions, turning potentially negative experiences into positive outcomes
- Successfully manage challenging situations while keeping a calm and professional demeanor while dealing with individuals who were unwilling to leave rentals after being asked to, while prioritizing the safety and well-being of all parties involved
- Reported any unsafe conditions or needed repairs to supervisor immediately
- Managed cash register operations accurately while processing payments from customers
- Implemented security protocols such as checking identification cards for members entering the facility
- Observed and patrolled pool area to enforce safety regulations.
Groundskeeper/LANDSCAPER
Blockade Runner Beach Resort
06.2022 - 08.2022
- Execute comprehensive maintenance and landscaping plans for a beachfront resort, ensuring the pristine appearance and functionality of the grounds
- Skillfully operated and maintained a wide range of landscaping equipment and machinery
- Collaborated closely with the property management team to ensure the plans of the property were executed on time and efficiently
- Provide customer service with the resort guest by promptly addressing guest inquiries and requests, addressing landscaping concerns, and ensuring a positive guest experience
- Manage and schedule time of use of loud equipment to ensure guest satisfaction
- Effectively managed time and resources to complete tasks within established deadlines while prioritizing multiple projects simultaneously
- Answered questions regarding care and general knowledge of landscape
- Utilized advanced knowledge of horticulture principles in the selection of plants for installation in various environments
- Collaborated with clients to determine their preferences regarding design elements such as plant type and placement
- Provided exceptional customer service by addressing any concerns promptly.
Painter/LABORER
Integrity Painting
07.2017 - 06.2021
- Apply various finishing to buildings, fences, rooms and other structures, sanding, remove old paint, power wash and more
- Collaborated with other team members to complete projects in a timely manner; provided assistance where needed
- Collaborated closely with customers to understand their painting needs, preferences, and desired outcomes
- Regularly communicated with customers during the painting process, addressing any concerns or modifications to ensure their vision was realized
- Cleaned up job site after completion of project; disposed of waste material properly
- Communicated project requirements and progress to supervisors, addressing any potential challenges or delays proactively
- Checked finished work for quality assurance purposes ensuring that it met customer specifications
- Managed painting projects effectively, adhering to project timelines and delivering within established deadlines
- Measured surfaces accurately using tape measure or laser leveler for precise application of paint products
- Prepared surfaces for painting by scraping, sanding, and priming; ensured proper surface preparation before applying paint
- Performed minor drywall repair work prior to applying primer or paint coats
- Inspected walls for damage prior to painting and determined necessary repairs
- Ensured that all safety regulations were followed while performing duties on site
- Actively listened to customers' needs and provided advice
- Assisted with demolition of existing structures and infrastructure
- Secured roof shingles onto roofs using nails or staples as needed.
Education
Bachelor of Science - Marketing: Sales Management And Professional Sell
Liberty University
VA, US12.2023
Skills
- Customer service
- Collaboration and Teamwork
- Handyman
- Problem Solving and Adaptability
- Attention to detail
- Remodeling
- Ability to deal with unhappy guests
- Customer service (3 years)
- Patience and flexibility
- Adaptability
- Conflict resolution
Timeline
Beach And Pool Rental ATTENDANT
Holiday Inn Resort Wrightsville Beach, OTO Development
06.2022 - Current
Groundskeeper/LANDSCAPER
Blockade Runner Beach Resort
06.2022 - 08.2022
Painter/LABORER
Integrity Painting
07.2017 - 06.2021
Bachelor of Science - Marketing: Sales Management And Professional Sell
Liberty University
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