Organized and compassionate administrative professional with experience supporting individuals with intellectual, developmental, and physical disabilities. Skilled in appointment scheduling, client communication, and maintaining confidentiality in line with HIPAA standards. Known for professional telephone etiquette, strong computer proficiency, and the ability to manage multiple priorities in fast-paced healthcare settings. Committed to creating a welcoming and accessible environment for patients while providing exceptional front-line support to staff and clients. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Work History
Direct Support Professional
Maryhaven Center of Hope
03.2024 - 07.2024
Guided individuals in daily routines to foster independence and wellness.
Strengthened understanding of care necessities through effective client and family interactions.
Ensured a secure environment for clients by adhering to safety protocols.
Provided companionship and emotional support to foster positive relationships with clients.
Documented client progress and reported any changes in behavior or health status.
Adapted swiftly to evolving circumstances, ensuring client-focused results.
Participated in state-mandated training sessions to develop skills in person-centered care approaches.
Collaborated with team members to coordinate services tailored to individual client needs.
Customer Service Cashier
BJ's Wholesale
01.2024 - 03.2024
Managed customer transactions effectively through point-of-sale systems.
Ensured clarity in communication while assisting customers with product-related questions.
Ensured checkout area remained clean and organized to boost customer satisfaction.
Managed cash operations by ensuring register balances at shift end.
Optimized workflow by coordinating with colleagues during peak operational hours.
Maintained a clean and organized workspace, promoting a welcoming environment for customers.
Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
Processed customer transactions efficiently and accurately using point-of-sale systems.
Assisted customers with inquiries, providing clear product information and support.
Seasonal Store Associate
Burlington Coat Factory Department Store
10.2023 - 12.2023
Assisted customers with product inquiries and purchases, enhancing overall shopping experience.
Organized merchandise on sales floor, ensuring optimal presentation and accessibility for customers.
Operated cash register, processing transactions accurately and efficiently to minimize wait times.
Collaborated with team members to maintain store cleanliness and organization, supporting daily operations.
Monitored inventory levels, restocking shelves as needed to meet customer demand and reduce stockouts.
Greeted customers, helped locate merchandise, and suggested suitable options.
Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
Increased customer satisfaction by providing efficient and friendly service while handling transactions.
Handled cash register operations accurately, balancing drawers at the end of each shift.
Answered questions about store policies and addressed customer concerns.
Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
Collaborated with team members to meet sales goals, sharing product knowledge, and assisting in promotional efforts.
Participated in training sessions to stay updated on product information and company policies.
Implemented loss prevention strategies, contributing to decrease in shrinkage rates.
Cashier
ShopRite
01.2023 - 04.2023
Processed customer transactions quickly and accurately using point-of-sale systems.
Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
Maintained clean and organized checkout area to enhance customer experience.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Built relationships with customers to encourage repeat business.
Worked flexible schedule and extra shifts to meet business needs.
Greeted customers entering store and responded promptly to customer needs.
Adapted to various shifts and schedules, demonstrating flexibility in a fast-paced environment.
Monitored inventory levels at the register, alerting management of low stock items.
Assisted in training new cashiers on register operations and customer interaction protocols.
Deli Clerk
Guintas Meat Farms
07.2022 - 09.2022
Assisted customers with product selection and inquiries, ensuring excellent service standards.
Maintained cleanliness and organization of deli display cases and work areas for optimal safety.
Operated slicers and other equipment to prepare meats and cheeses according to specifications.
Collaborated with team members to restock inventory, minimizing downtime during peak hours.
Implemented efficient product rotation practices to reduce waste and maintain freshness.
Trained new staff on food safety protocols and operational procedures for deli operations.
Monitored stock levels, placing orders as needed to ensure adequate supply of products.
Greeted customers at counter to fulfill requests and answer questions.
Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Maintained clean, trash-free workspaces to maximize productivity and safety.
Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
Contributed to positive team dynamics through effective communication skills and a collaborative problem-solving approach.
Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
Built trust with customers through meticulous attention to detail in fulfilling special orders and dietary restrictions.
Offered product samples to customers, generating additional sales through taste-testing.
Boosted sales by actively promoting seasonal items, weekly specials, and bundled deals to customers at the deli counter.
Demonstrated versatility in handling various responsibilities such as cashier duties or stocking shelves during peak hours or staff shortages.
Gas Station Team Member
Joe’s Kwik Marts
02.2022 - 07.2022
Provided exceptional customer service by assisting patrons with fuel purchases and convenience store items.
Maintained cleanliness and organization of store displays, ensuring appealing presentation of products.
Assisted in inventory management by restocking shelves and monitoring product expiration dates.
Followed safety protocols for handling fuel and hazardous materials to ensure customer safety.
Collaborated with team members to streamline operations during peak hours, enhancing service speed.
Performed daily inspections of fuel dispensers and equipment to maintain optimal functionality while preventing potential issues from arising later on.
Promoted upselling opportunities by suggesting additional items or services to customers during interactions.
Monitored security cameras regularly during shifts, swiftly addressing any suspicious activity or potential safety concerns.
Assisted in scheduling deliveries of fuel supplies as needed, working closely with suppliers to ensure timely delivery without interruptions in service availability for our clients.
Identified areas for improvement within the gas station operations, presenting solutions that led to increased efficiency and customer satisfaction.
Completed shift change procedures diligently, ensuring seamless handover between team members.
Ensured a clean and safe environment for customers through regular maintenance tasks.
Provided assistance to customers with fueling needs, offering a helpful and knowledgeable presence onsite.
Worked closely with the gas station manager to implement new policies and procedures when required, actively contributing to a positive work environment for all team members.
Learned duties for various positions and provided backup at key times.
Maintained current knowledge of store promotions and highlighted sales to customers.
Completed a state-mandated certification course to obtain the ability to sell certain products (Lottery, Tobacco, Alcoholic Beverages, etc.)
Processed Lottery, Tobacco Products and Alcoholic Beverage sales.
Cashier
Pathmark Supermarket
08.2005 - 06.2009
Collaborated with team members to ensure smooth store operations during peak hours.
Implemented effective cash-handling procedures, reducing discrepancies in cash drawer balance.
Welcomed customers and helped determine their needs.
Helped customers complete purchases, locate items, and join reward programs.
Restocked and organized merchandise in front lanes.
Assisted customers with returns, refunds and resolving transaction issues.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Stocked, tagged and displayed merchandise as required.
Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
