Hi, I’m
JAYSON THOMAS
Des Plaines,IL
Summary
CLIENT SERVICES MANAGER/ PRINT CENTER MANAGER/ AREA MANAGER-PRINT SERVICES Highly capable and reliable administrator with 8 years of experience in the field of print and quality management. Capable of building effective teams resulting in highly productive work environments. I believe in creating a culture of continuous improvement and operational excellence. Proactive Problem Solving Conduct Surveys & Analyze Results Meets Deadlines & Implement Decisions Staff Training and Team Leadership Coachable Staff Motivating and Mentoring Excellent Time Management/Reliability
Overview
14
years of professional experience
Work History
Chicago Office Technology Group
Print Facilities - Area Manager
02.2015 - Current
Job overview
- Website Info - www.cotg.com
- COTG has successfully worked with a variety of clients ranging from Fortune 500 companies, school districts, local print shops, hospitals, legal services and everything in between
- From our cutting-edge technological solutions, managed print services and world class devices, COTG’s mission is to help organizations fully optimize their workflow
- We extend our reach globally with Xerox with more than 57,000 employees
- We align ourselves with best-in-class product and service manufacturers including Xerox, HP, and SMART Technologies
- Responsible for all aspects of the contracted site services for Mail Operations, Print services in the Chicago land region and Milwaukee WI
- Responsible for 7 site locations with 20 Direct reports
- Was responsible for print site launches and process implementation
- Was directly involved with Onsite directors and managers in planning and improvement of the print shops
- Provide quarterly report to the client contact on print shop progress
- Provide yearly reports on the site progress and financials to upper management
- Was involved with the upper management in contract planning and manpower requirement planning and contract pricing for the print shops
- Assisted site supervisors and manager in creating SOP’s for the site
- Was involved in hiring decisions , annual reviews for all employees under facilities management.
Novitex Enterprise solutions
Job overview
- Website info - www.novitex.com
- Novitex is a digital-first, document outsourcing provider that specializes in the Integrated Document Life Cycle (IDLC)
- Driven by Six Sigma methodology, the IDLC provides an end-to-end, cloud-enabled approach to business-critical services, ranging from delivery of targeted communications to document management to production
- Our holistic approach empowers businesses to connect communication workflows at every stage, making them work faster, smarter and better
- Our 30 years of experience paired with our drive for constant innovation has made Novitex the go to provider for the Fortune 500 and government entities.
Pitney Bowes
Job overview
- Website info – www.pitneybowes.com
- Provides software, hardware and services that integrate physical and digital communications channels
- Long known for making its customers more productive, Pitney Bowes is increasingly helping other companies grow their business.
Rotary International
Service Delivery Manager
12.2012 - 01.2015
Job overview
- Responsible for all aspects of the contracted site services for Mail Operations, Print services and Records Management and the on-site Novitex team of 10 employees with 2 direct reports
- Managed Client relationship by ensuring customer satisfaction
- Responsible for overall control of planning, staffing, budgeting, managing expense priorities, and recommending and implementing changes to methods for the business unit
- Ensured that the team met and exceeded its obligations in service delivery with respect to all Service Level Requirements (SLR’s)
- Provided recommendations for new services and suggested changes to existing services, which could benefit the Client in achievement of their business objectives
- Responsible for doing performance appraisals and reviews with the team
- Provide Weekly and Monthly reports to the Client and the Novitex Operations Manager
- Provided guidance in creating an operational structure to the print and Mail services
- Responsible for maintaining relationships with outside vendors for supporting operational needs
- Responsible for accounting and billing to the client and also involved in payments to outside vendors
- Handled the Human resource activities of employees involving hiring, salary adjustments, time entry, and managed work schedules of my team.
Baxter International
Customer Service Supervisor
09.2009 - 01.2012
Job overview
- Maintained accuracy of required reports for volume tracking, maintain daily logs of measurements and other accountable items using ARC systems
- Assisted with the training for new call answering & monitoring software ( ARC systems ) to the call center team
- Balanced workload; provided guidance and direction to team and serve as focal point for communication with customer and company personnel
- Performed duties and special requests as assigned by management to include but not limited to call center
- Deployed staff as required while prioritizing workload assignments
- Was responsible for all aspects of equipment; make appropriate equipment recommendations
- Provided constructive feedback and recognition to team
- Provided manager with information and recommendations on HR and/or client related matters
- Was responsible for area if no manager is present on site.
Education
Bharatiar University, Rathnavel Subramaniam Institute of Management Studies & Research
Masters in Business Administration from Marketing & Human Resources
2004
Bharatiar University, Rathnavel Subramaniam College of Arts & Science
Bachelors of Science from Computer Science
2002
Skills
- COMPUTER SKILLS
- Hardware:
- Personal Computers
- Xerox Production Copiers 770, versant, 560, D125 and Nuvera
- Xante Envelope Printer
- Postage meter equipment (Pitney Bowes & Neopost)
- Operating Systems: MS 2000/Windows NT/XP/Vista/7/10
- Software: MS Office Suite - Word / Excel / PowerPoint/ Outlook
- Corel Video studio
- Adobe Elements
- Adobe Lightroom
- ARC console systems
- Fiery controller
- EFI Digital Store front
- ADDITIONAL COMPUTER SKILLS
- Trouble shooting skills on windows platform
- Installing & uninstalling software’s
- Installing new hardware systems
- Managing Assets
- P&L Administration
- Operations Oversight
- Business Policies and Procedures
- Product and Service Sales
- Process Improvement
- Finance and Accounting Oversight
- Talent Review
- Equipment Functionality
- Employee Scheduling
- Directing Team Members
- Staff Training
- Team Meetings
- Staff Management
- Staff Development
- Business Development
- Process Development and Streamlining
- Inventory Tracking and Management
- Management Training
- Manage Operations
- Goals and Performance
- Business Growth Initiatives
- Team Development
- Customer Relationship Management
- Equipment Maintenance Coordination
- Oversee Administrative Functions
- Recruitment and Hiring
- Performance Monitoring and Evaluation
- Business Leadership
- Client Correspondence
- Payroll Administration and Timekeeping
- Improve Performance
- Budget Controls
- Facility Inspections
- Customer Consultations
- Resource Allocation
Timeline
Print Facilities - Area Manager
Chicago Office Technology Group
02.2015 - Current
Service Delivery Manager
Rotary International
12.2012 - 01.2015
Customer Service Supervisor
Baxter International
09.2009 - 01.2012
Novitex Enterprise solutions
Pitney Bowes
Bharatiar University, Rathnavel Subramaniam Institute of Management Studies & Research
Masters in Business Administration from Marketing & Human Resources
Bharatiar University, Rathnavel Subramaniam College of Arts & Science
Bachelors of Science from Computer Science
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