JAYSON L. FIGUEROA
Clermont,FL.
Summary
MANAGER SUMMARY: A dynamic, results-oriented General Manager, Assistant Manager and Bartender with 4+ years for Agave Azul Restaurant offering focused Leadership to drive sales and profitability in highly competitive markets. Excellent communications skills, both with guests and staff. Ability to resolve problems quickly and equitably to ensure satisfied customers and motivated employees. Consistently achieve performance goals through enthusiasm, tenacity, and initiative. Manager with the ability to motivate staff members and turn under-producing teams into record-breaking units. Well organized with a record of accomplishment that demonstrates self- motivation, perseverance, and the creativity to achieve both personal and restaurant goals. Experienced and skilled Lead Bartender providing excellent service and building customer relationships. Strategic problem-solver able to consistently exceed challenging projects, metrics, and meet strict deadlines.
Overview
3
3
years of professional experience
Work History
General Manager
Agave Azul
Windermere, FL
02.2019 - 11.2021
- Hired, trained, scheduled, and supervised 55 employees in high-volume dining restaurant and bar
- Ensured all employees followed policies in accordance to always uphold superior dining setting
- Performed inventory, renegotiated supplier contracts and consolidated orders to reduce expenditures by 50%
- Increased annual profits by 60% with new business strategies consisting of expanded target marketing, updated menus and specials
- Placed liquor orders, managed stocking, and inventories
- Improved customer satisfaction ratings from 85% to 97% within one year, proven through concentrated customer surveys and website reviews.
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
Assistant Manager/Lead Bartender
Agave Azul
05.2018 - 01.2019
- Supervised diverse team of over 50 restaurant staff, while also managing dining room, bar, and administrative responsibilities
- Managed ordering of food, supplies, and beverages, as well as inventory control and auditing of stockroom
- Maintained and developed superb dining experience for families and couples
- Ensured Occupational Safety and Health Act, local health and safety codes, and restaurant safety to maintain security and assure policies are met
- Guaranteed food quality and 100% customer satisfaction by auditing menu items and food service performance
- Managed bar revenues served large parties and special catering events
- Kept bar area safe, clean, and well-stocked throughout each working shift
- Ranged up customers on NCR system and accompanying credit card reader.
Education
Bachelor of Science - Business Management
University of Central Florida
Orlando, FL06.2024
Skills
- Customer service and complaint resolution
- Inventory management
- Staff training
- Business strategy development
- Service performance
- Keen ability to utilize team’s strengths and talents to achieve goals
- Excellent communication skills
- Guest Satisfaction
- Profit and Loss
- Finance and Accounting Oversight
Timeline
General Manager
Agave Azul
02.2019 - 11.2021
Assistant Manager/Lead Bartender
Agave Azul
05.2018 - 01.2019
Bachelor of Science - Business Management
University of Central Florida
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