Jay Stephen Serrano
West Long Branch,USA
Summary
Client-first approach rooted in developing strong rapport and connection prior to focusing on improving patient well-being through compassionate, empathetic, and knowledgeable support. Strong communication and problem-solving abilities, with a dedicated and detail-oriented mentality. Licensed in New Jersey. Adept at getting to the root of problems and helping patients develop effective coping skills for different life situations, triggers and traumas. Well-versed in collaborating with teams of practitioners to positively impact patient lives with a comprehensive, yet eclectically grounded approach.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Therapist
Calm and Sense Therapy
Scotch Plains, New Jersey
09.2023 - Current
- Developed and implemented personalized treatment plans for diverse client needs, and multicultural sensitivity.
- Provided individual, family, and couples therapy sessions to clients, addressing various mental health issues.
- Maintained accurate and confidential client records in compliance with regulations.
- Utilized eclectic therapeutic techniques to promote emotional healing, awareness, positive regard, and coping strategies.
- Provided psychoeducation on topics such as stress management, anger management, parenting skills, along with increased skills building for neurodevelopmental diagnoses for clients with ADHD, ASD, and OCD.
- Maintain updated education and interventions to assist families with implementing improved executive functioning training and reinforcement.
Therapist
For KEEPS, St. Peter's University Hospital
New Brunswick, NJ
06.2022 - 09.2023
- Utilize emerging Cognitive Behavioral Therapy, Play Therapy and Narrative Therapy as treatment approaches for children and adolescents.
- Collaborate with multidisciplinary team to determine effective treatment plans.
- Document staff information, service plans, treatment reports and progress notes.
- Provide Handle-with-Care training to direct clinical Staff and other hospital personnel.
- Identify clinical or case management needs to promote quality of care.
- Assisted clients with developing relevant skills to improve functionality in social, educational, and vocational situations.
- Coordinated resources to support clients and help each achieve targets.
- Responded to crisis situations when severe mental health and behavioral issues arose.
- Obtained and maintaining proper licensure or certification to meet state requirements.
Counselor
For KEEPS, St. Peter's University Hospital
New Brunswick, NJ
02.2018 - 06.2022
- Facilitated therapeutic groups that addressed treatment issues and reinforced patient's treatment plan.
- Responded to crisis situations when severe mental health and behavioral issues arose.
- Provided psychoeducation and coping skills training to assist patient's with establishing more appropriate coping strategies.
- Participated in daily clinical meetings to discuss group observations with therapeutic team.
- Documented patient progress through counseling and interaction.
- Constructed weekly schedule for the unit to organize staff within the group structure of program.
- Worked with interdisciplinary team to develop individualized treatment interventions.
Administrative Specialist
Collaborative Support Programs of NJ
Clifton, NJ
12.2017 - 02.2018
- Assisted the Regional Coordinator with analyzing reports and assessing the needs of clients and staff on a daily basis.
- Coordinated with the Support Service Team regarding incoming client crisis calls and emergencies.
- Proofread and assessed activity logs of several regions to ensure proper productivity and compliance with Medicaid billing.
- Reconciled funds for petty cash, recreational events, and emergency funds.
- Evaluated clients for ongoing Medicaid insurance and/or eligibility, monthly.
Support Service Worker
Collaborative Support Programs Of NJ
Clifton, NJ
06.2014 - 12.2017
- Incorporated the Psychiatric Rehabilitative Model while providing supportive services to individuals with mental disabilities and/or physical limitations.
- Aided clients with their activities of daily living, as well as advocated for the clients during legal or medical appointments under Medicaid billing.
- Educated and provided supplemental information to clients concerning medical benefits, educational advancement, job placement, and skills building.
- Collaborated with team leaders and the support service team in order to develop individualized service plans to promote high levels of success by implementing a S.M.A.R.T. goal approach.
- Actively monitored medication regimens with clients to ensure proper understanding and intake of the prescribed medicine.
- Assisted with clients' personal care needs to foster independence and well-being.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
Education
Master of Arts - Clinical Mental Health Counseling
Bradley University
Peoria, IL12.2021
Bachelor of Arts - Psychology
Rutgers University
Newark, NJ05.2014
Skills
- Licensed Therapist
- Therapeutic Assessment
- HIPAA Compliance
- Case Management
- Family Sessions
- Group Therapy Coordination
- Handle-with-Care Instructor
- Proficient computer/electronic Applications
- Treatment planning
- Client assessment
- Psychoeducation
- Multidisciplinary collaboration
- Multicultural competence
- Building rapport
Certification
Licensed Associate Counselor, currently active, 37AC00643100
References
References and Portfolio Available Upon Request
Timeline
Therapist
Calm and Sense Therapy
09.2023 - Current
Therapist
For KEEPS, St. Peter's University Hospital
06.2022 - 09.2023
Counselor
For KEEPS, St. Peter's University Hospital
02.2018 - 06.2022
Administrative Specialist
Collaborative Support Programs of NJ
12.2017 - 02.2018
Support Service Worker
Collaborative Support Programs Of NJ
06.2014 - 12.2017
Master of Arts - Clinical Mental Health Counseling
Bradley University
Bachelor of Arts - Psychology
Rutgers University