Jaysun Sylvie
Summary
Proven team collaborator and problem-solver, I significantly enhanced customer satisfaction and operational efficiency at UPS through expert loading, unloading, and driver assistance. Skilled in organization and excellent communication, I consistently exceed employer expectations by leveraging hard and soft skills to achieve and surpass goals.
Overview
2025
2025
years of professional experience
Work History
Driver Helper
UPS
- Loaded and unloaded trucks efficiently, minimizing damage to goods and optimizing space utilization.
- Exhibited good attendance, work habits, and willingness to learn job functions.
- Prevented damage to packages and products by correctly securing loads.
- Improved customer satisfaction by providing timely and efficient delivery assistance to drivers.
Kingsmen Auto Glass
Auto Glass Technician
07.2021 - Current
- Maintained a clean, organized workspace to facilitate efficient workflow and enhance customer experience.
- Developed strong relationships with insurance companies to streamline the claims process for clients.
- Performed hands-on auto glass repairs when needed, demonstrating expertise in various installation methods and tools.
- Reduced wait times by implementing an efficient scheduling system for appointments and repairs.
- Fostered a positive work environment that encouraged open communication among staff members at all levels.
- Provided top-notch customer service, addressing client concerns promptly and professionally.
Detailer Manager
Dent Mechanic Group
- Enhanced overall profitability by identifying opportunities for upselling additional services or products during client interactions.
- Maintained strong relationships with customers, addressing any concerns or issues promptly to ensure satisfaction.
- Contributed to the development of a strong company culture by actively participating in team-building activities and maintaining open lines of communication with colleagues across all departments.
- Consistently met deadlines by effectively delegating tasks among team members based on their strengths and availability.
Shift Lead
Murphy Express
08.2023 - 12.2024
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
Cashier
Murphy Express
08.2023 - 12.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Cashier
Dollar General
01.2015 - 07.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Diploma -
Skyline High School
Dallas, TX05.2015
Skills
- Loading and unloading
- Driver assistance
- Organization
- Vehicle maintenance
- Package handling
- Equipment usage
- Safety practices
- Vehicle inspection
- Quality controls
- Attention to detail
- Team collaboration
- Inventory organization
- Problem-solving
- Labeling and boxing
- Material handling
- Data entry
- Physical strength and stamina
- Product verification
- Health and safety compliance
- Order picking and processing
- Teamwork
- Teamwork and collaboration
- Time management
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
Timeline
Shift Lead
Murphy Express
08.2023 - 12.2024
Cashier
Murphy Express
08.2023 - 12.2024
Kingsmen Auto Glass
Auto Glass Technician
07.2021 - Current
Cashier
Dollar General
01.2015 - 07.2016
Driver Helper
UPS
Detailer Manager
Dent Mechanic Group
Diploma -
Skyline High School
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