Jaytarra Raymond
Boynton Beach,FL
Summary
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations. I am also a highly motivated employee with desire to take on new challenges. Strong worth ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Medical Receptionist
MD Now Urgent Care
01.2022 - 01.2024
- Checked patients in & out for appointments
- Verify insurances
- Informed patients of their financial responsibilities-collected co-payments, deductibles, balances
- Scheduled and followed up on patient appointments ( eClincals/Exeperity) and maintained patient files.
- Managed office phone lines by checking voicemail, returning calls, follow up calls and directing messages to team members.
- Carried out daily tasks by communicating with physicians, technicians, and medical assistants.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
- Maintain accurate medical records & billing information
- Protected patients by observing strict HIPAA guidelines.
- Scanning records .
- Order front desk supplies
- Took messages from patients and promptly relayed to appropriate staff.
- Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.
- Sort and receive delivers
- Assist healthcare providers; such as prep patient exam rooms, and maintain supplies
- Trained new staff on office procedures, insurance processes and medical terminology.
- Administrative tasks: filing, photocopying, calendar management
- Straightened up waiting room to maintain neat and organized space.
Dental Receptionist
Sage Dental
08.2018 - 11.2021
- Greet patients in a timely, professional and engaging manner
- Provide patient consultation & communicate information about treatments
- Answer phone calls
- Schedule appointments (Dentrix), cancel & reschedule
- Discuss cost of services, verify insurances, and payment options with patients
- Assisted management or other team members when needed
- Built loyal clientele through friendly interactions and consistent appreciation
- Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
- Discuss & educate treatment planning with patients
- Cross-trained and coordinated scheduling with team members to ensure seamless service
- Order front desk supplies
- Took initiative to find extra tasks when scheduled duties were completed such as assist the manager
- Willing to take on additional tasks
Education
High School Diploma -
South Tech Academy
Boynton Beach, FL05.2018
Skills
- Customer Service
- Multitasking
- Front Desk Operations
- Problem-solving
- Attention to Details
- HIPPA
- Telephone Etiquette
- Microsoft Office
Timeline
Medical Receptionist
MD Now Urgent Care
01.2022 - 01.2024
Dental Receptionist
Sage Dental
08.2018 - 11.2021
High School Diploma -
South Tech Academy