Jay Tyler Ruple
Akron,OH
Summary
Proven Audit Rejections Coordinator at Old Republic Title, adept in strategic planning and customer relationship management. Excelled in enhancing operational workflows and client satisfaction, significantly improving team productivity. Skilled in banking software and fostering collaborative environments, consistently meeting sales goals and mitigating risks, contributing to revenue generation and robust customer service.
Overview
7
7
years of professional experience
Work History
Customer Experience Banker
Huntington National Bank
06.2024 - Current
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Balanced teller drawers and ATM cash.
- Strengthened customer relationships through attentive service and prompt resolution of inquiries.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Proactively identified potential fraud or suspicious activity, taking appropriate action to protect client accounts and bank assets.
- Collaborated with team members to consistently meet or exceed branch sales targets and objectives.
- Educated customers on features and benefits of banking products and services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
Claims Specialist
Fleet Response
02.2021 - 05.2024
- Followed up with customers on unresolved issues.
- Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
- Developed strong working relationships with external partners such as adjusters, legal counsel, and medical professionals to facilitate efficient claim resolution processes.
- Improved team morale and productivity by fostering collaborative work environment.
- Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.
- Maintained accurate records by diligently updating claim files and ensuring all required documentation was submitted in a timely manner.
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Streamlined claims processing procedures, significantly reducing turnaround times and improving client satisfaction.
- Analyzed claim documents to ensure accuracy and compliance, mitigating risk of financial loss.
- Achieved performance targets consistently through attention to detail, effective time management, and strong decision-making abilities.
- Facilitated smooth communication between claimants and adjusters, ensuring transparent and positive experience.
Audit Rejections Coordinator
Old Republic Title
10.2017 - 02.2021
- Entered data, generated reports, and produced tracking documents.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Assisted in recruitment efforts by coordinating interviews and managing onboarding activities for new hires.
- Gathered and organized materials to support operations.
- Enhanced team communication by implementing weekly coordination meetings and detailed project update emails.
- Conducted comprehensive market research to inform strategic planning, leading to more targeted and effective project initiatives.
Education
Associate of Science - Computer And Information Sciences
University of Akron
Akron, OH06-2013
Skills
- Banking software proficiency
- Customer Service-oriented
- Customer service
- Self-motivated nature
- Cash handling
- Analyzing data
- Creative thinking
- Operational risk
- Money handling
- Operations management
- Know your customer
- Documentation skills
- Strategic planning
- Relationship building
- Employee motivation
- Analytical thinking
- Meeting sales goals
- Customer relationship management
- Branch operations
- Staff management
- Staff training
- Audit support
- Community relations
- Due diligence
- Risk management policies
- Customer education
- Revenue generation
- Risk mitigation
Timeline
Customer Experience Banker
Huntington National Bank
06.2024 - Current
Claims Specialist
Fleet Response
02.2021 - 05.2024
Audit Rejections Coordinator
Old Republic Title
10.2017 - 02.2021
Associate of Science - Computer And Information Sciences
University of Akron
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