Jayvanni Bailey
Derby,CT
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
6
6
years of professional experience
1
1
Certification
Work History
General Manager
Planet Fitness
11.2021 - Current
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Recognized staff for contributions to company success to foster engagement and increase productivity.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Developed and maintained relationships with customers and suppliers through account development.
- Manage over 100 customer calls per day as well as increasing sale to Planet Fitness.
Human Resources Assistant
Rosalie Stylistic LLC
08.2019 - 10.2021
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Dental Receptionist
Dental Implants & Periodontic Of Connecticut
02.2018 - 08.2019
- Helped patients complete necessary medical forms and documentation.
- Scheduled, rescheduled and cancelled appointments for dental patients.
- Secured sign-in sheets, dental charts and encounter forms to safeguard sensitive data and information.
- Referred patients to dental triage to treat severe or unusual symptoms or complaints.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Greeted visitors and patients to determine needs, check appointments and direct accordingly.
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Completed patient referrals to other medical specialists.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
Education
BBA - Business Management
Monroe College
The Bronx, NY11.2022
Skills
- Excel
- Staff Management
- Outlook
- Sales and Marketing
- Budgeting
- Financial Management
- Business Development
- Project Management
- Insurance billing
- Overseeing Logistics
- Powerpoint
Certification
- First Aid/CPR Certified
- Project Management
- Google Certification
Timeline
General Manager
Planet Fitness
11.2021 - Current
Human Resources Assistant
Rosalie Stylistic LLC
08.2019 - 10.2021
Dental Receptionist
Dental Implants & Periodontic Of Connecticut
02.2018 - 08.2019
BBA - Business Management
Monroe College