Jayvanni Bailey
Derby
Summary
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Healthcare Administrative Assistant
Griffin Hospital
03.2024 - Current
- Managed filing system, entered data and completed other clerical tasks.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
General Manager
Planet Fitness
11.2021 - 02.2024
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Recognized staff for contributions to company success to foster engagement and increase productivity.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Developed and maintained relationships with customers and suppliers through account development.
- Manage over 100 customer calls per day as well as increasing sale to Planet Fitness.
Human Resources Assistant
Rosalie Stylistic LLC
08.2019 - 10.2021
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Dental Receptionist
Dental Implants & Periodontic Of Connecticut
02.2018 - 08.2019
- Helped patients complete necessary medical forms and documentation.
- Scheduled, rescheduled and cancelled appointments for dental patients.
- Secured sign-in sheets, dental charts and encounter forms to safeguard sensitive data and information.
- Referred patients to dental triage to treat severe or unusual symptoms or complaints.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Greeted visitors and patients to determine needs, check appointments and direct accordingly.
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Completed patient referrals to other medical specialists.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
Education
BBA - Business Management
Monroe College
11.2022
Skills
- Excel
- Staff Management
- Outlook
- Sales and Marketing
- Budgeting
- Financial Management
- Business Development
- Project Management
- Insurance billing
- Overseeing Logistics
- Powerpoint
- Medical terminology knowledge
Certification
- Certified Medical Assistant
- Project Management
- Google Certification
- First Aid/CPR Certified
Timeline
Healthcare Administrative Assistant
Griffin Hospital
03.2024 - Current
General Manager
Planet Fitness
11.2021 - 02.2024
Human Resources Assistant
Rosalie Stylistic LLC
08.2019 - 10.2021
Dental Receptionist
Dental Implants & Periodontic Of Connecticut
02.2018 - 08.2019
BBA - Business Management
Monroe College