Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Assistant
Griffin Hospital
03.2024 - Current
Coordinated patient schedules to optimize clinic workflow and enhance patient experience.
Assisted in clinical procedures, ensuring adherence to safety protocols and compliance standards.
Managed electronic health records, maintaining accuracy and confidentiality of patient information.
Educated patients on treatment plans, medications, and preventive care measures.
Night Audit Manager
AMC Theatres
04.2024 - Current
Supervised nightly operations to ensure accurate financial reporting and guest satisfaction.
Trained and mentored staff on audit procedures and customer service excellence.
Implemented process improvements to enhance efficiency in nightly reconciliations.
Coordinated with departments to resolve discrepancies promptly and effectively.
General Manager
Planet Fitness
11.2021 - 03.2024
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Recognized staff for contributions to company success to foster engagement and increase productivity.
Developed and maintained relationships with customers and suppliers through account development.
Manage over 100 customer calls per day as well as increasing sale to Planet Fitness.
Dental Receptionist
Dental Implants & Periodontic Of Connecticut
02.2018 - 11.2021
Helped patients complete necessary medical forms and documentation.
Scheduled, rescheduled and cancelled appointments for dental patients.
Secured sign-in sheets, dental charts and encounter forms to safeguard sensitive data and information.
Referred patients to dental triage to treat severe or unusual symptoms or complaints.
Adhered to strict HIPAA guidelines to protect patient privacy.
Greeted visitors and patients to determine needs, check appointments and direct accordingly.