Summary
Overview
Work History
Education
Skills
Awards
Languages
Coding Languages and Programs
Timeline
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Jayvee Jaeger

Summary

Dynamic professional with a proven track record at Caesars Entertainment, excelling in workflow management and guest relations. Leveraged problem-solving skills and software knowledge to enhance customer satisfaction and streamline operations. Demonstrated exceptional ability to manage high volumes and complex tasks, achieving improved process efficiency.

Overview

3
3
years of professional experience

Work History

Process Associate

Infosys BPM
01.2025 - Current
  • Handled high volumes of incoming work requests professionally while maintaining excellent organization.
  • Collaborated with team members for enhanced process efficiency and productivity.
  • Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
  • Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately.

Leasing Consultant

JT Solutions Partner
10.2024 - 12.2024
  • Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.

Front Desk Shift Manager

Caesars Entertainment
12.2023 - 08.2024
  • Enhanced customer satisfaction by efficiently managing front desk operations and addressing guest concerns promptly.
  • Streamlined check-in and check-out processes for improved guest experience and reduced wait times.
  • Collaborated with housekeeping and maintenance staff to address room issues quickly, maintaining a high level of guest satisfaction.
  • Participated in regular team meetings to share ideas, discuss challenges, and collaborate on new initiatives to enhance guest satisfaction and overall hotel performance.

Rack Agent

Caesars Entertainment
08.2023 - 12.2023
  • Informed clients of policies and procedures.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.

Front Desk Agent

Caesars Entertainment
04.2023 - 08.2023
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.

Delivery Driver

DoorDash
08.2022 - 04.2023
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Education

Bachelor of Science - Information Systems

University of Nevada, Reno
Reno, NV
12-2024

Associate of Arts - Business Administration

Truckee Meadows Community College
Reno, NV
05-2022

High School Diploma -

Damonte Ranch High School
Reno
06-2021

Skills

  • Workflow management
  • Positive attitude
  • Guest relations
  • Problem-solving skills
  • Listening skills
  • Documentation
  • Information documentation
  • Phone and email etiquette
  • Information protection
  • Software knowledge
  • Inventory management

Awards

Blaze the Trail

April 2024

· Nominated and recognized for exemplary customer service, contributing to a significant increase in guest satisfaction scores

Together We Win

May 2024

· Awarded by Front Office Manager for outstanding teamwork and leadership, supporting coworkers and enhancing overall guest experience.

Languages

English
Native or Bilingual
Tagalog
Professional Working

Coding Languages and Programs

Basics in C, C#, HTML, SQL, and SCRUM

Timeline

Process Associate

Infosys BPM
01.2025 - Current

Leasing Consultant

JT Solutions Partner
10.2024 - 12.2024

Front Desk Shift Manager

Caesars Entertainment
12.2023 - 08.2024

Rack Agent

Caesars Entertainment
08.2023 - 12.2023

Front Desk Agent

Caesars Entertainment
04.2023 - 08.2023

Delivery Driver

DoorDash
08.2022 - 04.2023

Bachelor of Science - Information Systems

University of Nevada, Reno

Associate of Arts - Business Administration

Truckee Meadows Community College

High School Diploma -

Damonte Ranch High School

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Jayvee Jaeger