Jayveon Jackson

• Resolved account access issues and password resets for students and staff, ensuring compliance with security protocols.
• Accurately verified identities, providing frontline Workday support to enhance user experience.
• Collaborated with Tier 3 teams to diagnose and escalate complex errors, ensuring timely resolutions.
• Addressed residency discrepancies and duplicate profiles, facilitating seamless student data accuracy and integrity.
• Educated students on registration processes, course modifications, and compliance requirements, aligning with institutional guidelines.
• Streamlined transcript processing and clarified billing inquiries, aiding students in navigating administrative tasks.
• Analyzed Workday task queues to identify system failures, enabling proactive communication and issue resolution.
• Conducted training sessions for new staff on Workday functionalities, enhancing overall departmental efficiency.

• Achieved strategic resource allocation by managing a $1M annual budget for operations and staffing.
• Oversaw ministry compensation across Austin ISD to maximize program impact and effectiveness.
• Facilitated training for 250 mentors, enhancing adult engagement with high school adolescents in Austin ISD.
• Created a supportive community of 39 adults dedicated to mentoring students at Travis High School.
• Strengthened donor relationships, resulting in a 35% increase in fundraising revenue through effective strategies.
• Secured $150,000 in funding, leading to a 45% rise in weekly student participation.
• Provided scholarships for annual camps and meals, enhancing access to Young Life program activities.
• Collaborated with community partners to expand outreach efforts and promote program visibility.

Achieved a 15% increase in on-time delivery performance through improved product inventory management.

Enhanced inventory processes, leading to more efficient stock management and timely service delivery.

Engaged with a diverse clientele, interacting with hundreds of clients on a quarterly basis.

Articulated and showcased Fiber-Seal services, effectively demonstrating value and benefits to clients.

Exhibited strong communication and interpersonal skills while upselling services to meet client needs.

Trained and mentored 10 new technicians, contributing to their professional skill development and growth.

Fostered a culture of excellence within the team, promoting collaboration and high performance.

Collaborated with cross-functional teams to streamline processes and improve overall service efficiency.