Summary
Overview
Work History
Education
Skills
Timeline
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Jayvian Portillos

Colorado Springs,CO

Summary

Dynamic and results-oriented professional with extensive experience in fast-paced retail and food service environments, including a managerial role at Popeyes® Louisiana Kitchen. Excelled in leadership qualities and problem-solving, significantly enhancing customer satisfaction and operational efficiency. Demonstrated proficiency in cash handling and a commitment to continuous development, showcasing a blend of hard and soft skills critical to workplace success.

Overview

3
3
years of professional experience

Work History

Target Team Member

Target
Colorado Springs, CO
11.2024 - 01.2025
  • Unloaded delivery trucks and verified contents against invoices.
  • Unloaded goods using hand trucks or other equipment to receive merchandise.
  • Packaged items with appropriate materials to prevent damage during shipping.
  • Arranged product on shelves following merchandising guidelines.
  • Packed and unpacked items, checking breakables before stocking on shelves.
  • Inspected returned merchandise for damage prior to restocking shelves.
  • Stocked shelves with merchandise to ensure availability of products for customers.
  • Lifted materials of varied weights on regular basis.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Provided accurate information about products and services to customers.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Popeyes Manager

Popeyes® Louisana Kitchen
Colorado Springs, CO
10.2023 - 10.2024
  • Served orders to customers at windows, counters and tables.
  • Ensured compliance with local health codes during food preparation processes.
  • Monitored kitchen equipment such as fryers and ovens to ensure proper functioning and safety compliance.
  • Measured ingredients according to specified recipes to reduce waste.
  • Correctly bagged orders for take-out customers while maintaining speed and accuracy of order fulfillment processes.
  • Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
  • Kept customer and food preparation areas clean and well-organized.
  • Processed payments on cash register and counted back bills and change to patrons.
  • Contributed to team efforts by accomplishing related results as needed.
  • Managed team of 10-15 employees in fast-paced environment.
  • Established systems for tracking employee attendance and punctuality records.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Monitored daily operations of the restaurant, including inventory control and ordering supplies.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Resolved customer complaints in a timely manner while maintaining excellent customer relations.
  • Trained new employees on food preparation, cash handling, and customer service techniques.
  • Worked in close collaboration with team members to ensure customers received high-quality service.

McDonalds Crew Member

McDonald's
Castle Rock, CO
02.2022 - 02.2023
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Restocked beverages at front counter area during busy hours to meet customer demands quickly.
  • Made and served coffee, tea and fountain drinks.
  • Stocked supplies such as napkins, condiments, trays, cups, lids, straws.
  • Kept customer and food preparation areas clean and well-organized.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Maintained safe food handling practices to prevent germ spread.
  • Resolved customer complaints in a timely manner following company policies and procedures.
  • Provided excellent customer service by attending to guests needs promptly.
  • Assembled and served meals according to specific guest requirements.
  • Maintained knowledge of current menu items and promotions.

Education

High School Diploma -

Sierra High School
Colorado Springs, CO
05-2024

Skills

  • Cleaning
  • Complaint resolution
  • Materials staging
  • Proficient in [software]
  • Complex Problem-solving
  • Continuous development
  • Decision-making capacity
  • Clear communication
  • Hospitality and accommodation
  • Workplace safety
  • Problem-solving
  • Dependability and reliability
  • Willingness to learn
  • Cash handling
  • Leadership qualities
  • Heavy lifting
  • Positive attitude
  • Product knowledge
  • Teamwork and collaboration
  • Lift 50 pounds
  • Money handling
  • Facility cleaning
  • Organizing work stations
  • Following instructions
  • Shipping and receiving

Timeline

Target Team Member

Target
11.2024 - 01.2025

Popeyes Manager

Popeyes® Louisana Kitchen
10.2023 - 10.2024

McDonalds Crew Member

McDonald's
02.2022 - 02.2023

High School Diploma -

Sierra High School

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Jayvian Portillos