Fashion Design
Jayvie Aphayrath
E-commerce Support Specialist
Fort Union,Utah
Summary
Experienced Customer Service Specialist with over 7 years of experience in the Retail Industry. Excellent reputation for resolving problems and improving customer satisfaction. Servant Leader, open to feed back and with a team mentality. Objective to grow in learn.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
E-commerce Support Specialist
Huge Brands
Salt Lake City, Utah
03.2023 - Current
- Engaged members in conversation to offer products and services to meet needs and goals
- Developed strong client relationships through consistent communication and attentive service.
- Managed multiple tasks simultaneously while ensuring timely completion of orders under tight deadlines.
- Supported supply chain efficiency by working closely with procurement teams on inventory forecasting and replenishment needs.
- Ensured proper inventory levels by regularly conducting stock checks and reporting discrepancies to management.
- Enhanced partner satisfaction by providing timely and efficient support on various issues.
- Delivered exceptional service levels to partners while adhering to strict compliance standards set forth by the organization.
Client Advisor
Louis Vuitton
Salt Lake City, Utah
12.2022 - 03.2023
- Lead client engagement before clients enter store with Host Position.
- Increased sales and customer satisfaction through personalized servicing.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Increased client survey scores by 5%
- Collaborated with team members to develop innovative solutions for complex client needs.
Customer Service Team Lead
Nike Factory Store
West Jordan, Utah
06.2016 - 07.2021
- Created, organized and lead On Boarding Training and Elevated Training for experienced employees.
- Addressed and resolved customer complaints and instructed representatives in conflict- resolution techniques.
- Customer service manager with complaints and issues during times of department short staffing.
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
- Increased conversion by 20%
Education
Associate of Science - Computer Science
Weber State University
Ogden, UT 08.2013 - 07.2015
High School Diploma -
Copper Hills High School
West, Utah 08.2010 - 07.2013
Skills
Customer service Team development
Conflict resolution Coaching
Product sales Brand representation
Creative in art/design Adobe Illustrator
Public speakingSales expertise
Key holder experience
Interests
Graphic Design
Customer Service
Timeline
E-commerce Support Specialist
Huge Brands
03.2023 - Current
Client Advisor
Louis Vuitton
12.2022 - 03.2023
Customer Service Team Lead
Nike Factory Store
06.2016 - 07.2021
Associate of Science - Computer Science
Weber State University
08.2013 - 07.2015
High School Diploma -
Copper Hills High School
08.2010 - 07.2013