Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Caroline Delgado Ramos

Winston-Salem,NC

Summary

Expert retail sales professional offering fourteen years experience in retail customer service and retail Management.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

Sephora USA
Winston-Salem, 27103
04.2022 - Current
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Identified areas of operational inefficiency and implemented solutions to streamline processes.
  • Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
  • Maintained a safe working environment by enforcing safety regulations.
  • Supervised cash handling processes to ensure accuracy of transactions.
  • Organized weekly meetings with department heads to review progress on key objectives.
  • Trained new employees on store policies, procedures and customer service standards.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Ensured compliance with all safety regulations throughout the store premises.
  • Coached and developed store associates through formal and informal interactions.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Formed and sustained strategic relationships with clients.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
  • Conducted regular performance reviews of staff members in order to identify areas for improvement.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.

Tom Ford Counter Manager

Nordstrom
Paramus, NJ
11.2017 - 09.2021
  • Communicate with vendor and store leadership to execute events based on the marketing calendar to achieve sales plan.
  • Understand product strategies by Quarter/Season and provide clear direction to drive sales.
  • Review and analyze business performance - daily, weekly, monthly, seasonal, and annual sales results.
  • Review productivity levels, provide coaching/feedback, and partner store leadership on team performance.
  • Has advanced authority and expertise in a specific brand.
  • Inspires teamwork to achieve sales goals and elevate the customer experience
  • Build trust and foster teamwork across the entire Beauty department.
  • Offer the customer compelling experiences, opportunities to discover products, and relationships that keep her coming back.
  • Clearly model behavior and articulate activities that support elevating the customer experience.
  • Leverage My Client. Provide outstanding service - whether that be in person, virtually or on the phone.
  • Drives both self and team development by fostering an environment of continuous learning through personal behaviors, product demonstrations and peer to peer learning. Remain up to date with all training from designated brand.
  • Recruit, train, coach, motivate, and develop associates on company policies, procedures, product knowledge, and team/individual productivity goals.
  • Ensure timely processing of new receipts, damages, testers, and return to vendors (RTVs).
  • Present a clean well-maintained beauty department with associates following Tom Ford Beauty guidelines.

Education Lead

SEPHORA
Paramus, NJ
10.2016 - 11.2017
  • Drives education and training in their store including assessing and communicating training needs, providing company focused and tailored training for store and cast; brand management and cast coaching.
  • Perform Lead responsibilities as required and provide selling support.
  • As a Role Model demonstrate and model client service and onstage leadership standards.
  • Be perceived as a leader and maintain objective and professional relationships with brand partners, key stakeholders, cast, peers, and supervisors.
  • Demonstrate high ethical standards.
  • Orientation: support onboarding for new cast members
  • Videos: ensure cast and leadership viewing.
  • Product and Category training to facilitate skill practices
  • prepare all cast for facilitator-led training: welcome letters, pre-work, travel, and expense guidelines
  • complete certification observations for Express Services, Skincare, Color, and Fragrance
  • support and drive events, including client seminars and special projects

Skin Lead

SEPHORA
Winston-Salem, NC
08.2014 - 10.2016
  • As a Role Model Demonstrate and model client service and onstage leadership standards
  • Be punctual at work and with all deadlines
  • Take initiative: being able to react to situations in the moment and business opportunities as they arise
  • Be perceived as a leader and maintain objective and professional relationships with brand partners, key stakeholders, cast, peers, and supervisors
  • Demonstrate high ethical standards
  • As a Director in Charge (DIC) Set the tone on stage - keep advisors motivated, smiling, and servicing clients
  • Observe the stage to ensure advisors follow the Sephora style of selling and service
  • Observe client flow throughout the store and rezone advisors to ensure optimal coverage
  • Ensure that advisors are aware when a client is in their zone
  • Provide effective coaching in the moment
  • Make touch bases interactive and fun while presenting the financial overview of the business ("big picture")
  • Ensure maintenance standards and presentations standards
  • Assign tasks to cast members to maintain maximum productivity during down time
  • Handle client complaints efficiently and effectively
  • Communicate hourly reads, and zone and break changes
  • Ensure that standards of cleanliness and organization are maintained by current company standards: Drawers
  • Rice postings Assortments Area of Pride (AOP)
  • Et-up merchandising presentations and animations
  • Assist in maintaining standards of safety and cleanliness of "back stage:" stock room, lockers, kitchen, bathrooms, etc.

Lead Teller

WELLS FARGO
Winston-Salem, NC
04.2013 - 02.2014
  • Provide professional courteous service in processing a variety of day-to-day customer transactions
  • Vault teller duties include processing other teller's cash requirement transactions
  • Balance the vault daily, order currency and coin for the branch
  • Identify customer needs and match needs with appropriate product or service
  • Act as mentor to newer team members, assist with transactions, procedures, customer service and sales.

Senior Skincare Advisor

SEPHORA
New York, NY
11.2011 - 12.2012
  • Performed Skin IQ embassador role
  • Coached and certified all world cast members on skin express card services.Provided elevated consultation to our clients
  • Presented weekly analysis to SD of cast member education progress, skin care activities and skin care sales progress
  • Established weekly coaching for 6 skin care cast members, assigned areas of pride, evaluated, and tracked their progress
  • Performed DIC role
  • Established more focused touch base with skin care cast after regular daily touch base on our day goal and assigned daily tasks to skin care cast members
  • Partnered with EDU lead to establish daily doses for other world cast members for skin care brand training and coach skin care basics to help them prepare/execute successfully cross world sales
  • Maintained sales records, reviewed sales prices
  • Coordinated stock inventory and requisition of new stock.

Key Holder

ORVA SHOES
New York, NY
02.2006 - 08.2007
  • Processed transactions quickly and efficiently
  • Maintained a friendly and cordial relationship with the customers by greeting them and assisting them with all relevant issues
  • Provided customers with great service and assisted them in solving their queries and doubts
  • Maintained registers and all books related to cash transactions and kept them up to date
  • Updated the database regularly by manually documenting all transactions in the registers as well as the computer system
  • Monitored all the cash reserves and ensured adequate cash reserves in all stations
  • Supervising and coordinating staff activities and training sales staff Authorizing payments by checks and the return of merchandise Selling merchandise to customers Maintaining sufficient inventory and ordering merchandise Preparing reports regarding sales volumes, merchandising and personnel manners.

Education

HIGH SCHOOL DIPLOMA -

Life Sciences Secondary School
01.2006

ASSOCIATE OF SCIENCE: BIOLOGY -

Universidad de Puerto Rico
01.2010

Skills

  • Driving business growth
  • Strong Business Acumen
  • Team development
  • Fluent bilingualism (Spanish)
  • Scheduling coordination
  • Store operations
  • Records management
  • Cash auditing
  • Budgeting and cost control
  • Customer service and engagement
  • Project planning
  • Working collaboratively
  • Focused on exceeding sales goals
  • Attention to detail
  • Active listening skills
  • Computer literate
  • Verbal and written communication
  • Retail Sales Stocking Skilled
  • Problem solver
  • Personable Motivated team player
  • Strong interpersonal communication skills
  • Organized
  • Ability to prioritize independently
  • Ability to adapt under pressure

Certification

Promoted to Key Holder after only 6 months of employment. Named “Monthly Values Winner” in July, August 2012 and April 2016 Certified Senior Skincare Advisor Promoted to Skin Lead after only 5 months of employment. Surpassed our Skin Comp goal and sustained results Year to date at 17% 08/2014 to 2016.

Promoted to Education Lead In 2016.

Surpassed Store daily dose objective percentage and maintained through 2017.

Drove and and exceed business goals through world created events in multiple brands through 2017.

Certified Tom Ford Beauty and Fragrance Connoisseur in 2018.

Surpassed Brand Business goal and increased growth for Tom Ford Brand through 2019.

Languages

Fluent in Spanish, Fluent in [Spanish]

Timeline

Assistant Store Manager

Sephora USA
04.2022 - Current

Tom Ford Counter Manager

Nordstrom
11.2017 - 09.2021

Education Lead

SEPHORA
10.2016 - 11.2017

Skin Lead

SEPHORA
08.2014 - 10.2016

Lead Teller

WELLS FARGO
04.2013 - 02.2014

Senior Skincare Advisor

SEPHORA
11.2011 - 12.2012

Key Holder

ORVA SHOES
02.2006 - 08.2007

HIGH SCHOOL DIPLOMA -

Life Sciences Secondary School

ASSOCIATE OF SCIENCE: BIOLOGY -

Universidad de Puerto Rico

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Caroline Delgado Ramos