Jayvin Peña
San Antonio,TX
Summary
Dynamic and results-driven professional with a proven track record at Blastoff Fireworks, where I spearheaded the highest-grossing season, showcasing exceptional managerial and customer service skills. Proficient in multiple spoken and programming languages, I excel in problem-solving and fostering inclusive, positive team environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Harvard Student Agencies Delivery Associate
HSA Cleaners and Dorm Essentials
09.2023 - Current
- Picked up dirty laundry bags from customers' doors and delivered to laundry depot promptly for vendor to pick up and wash.
- Sorted cleaned, folded laundry packaged received from vendor and delivered to customer room doors.
- Picked up and delivered packages up to half a mile away from laundry depot.
- Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional demeanor.
- Demonstrated excellent problem-solving skills when faced with challenging circumstances without compromising the quality of work or customer satisfaction.
- Exercised active communication with my supervisors and with my team regarding errors and shift coverage.
Blastoff Fireworks Stand Manager
BLASTOFF FIREWORKS
06.2024 - 01.2025
- Recruited and hired employees and fostered a positive, trusting work environment that promoted feedback and engagement.
- Recruited and hired a night watch for closing hours, maintaining active communication and emergency safety procedures.
- Administered payroll for 11 team members, including night watch, and awarded bonuses for exceptional effort and sales.
- Opened and closed location and handled equipment to run the stand, including registers, TVs, lights, a sound and computer system, and a dancing man.
- Implemented inventory control procedures and cleaning procedures to ensure optimal product availability, cleanliness, safety, and compliance with the standards set by the Fire Marshal.
- Optimized customer satisfaction by providing an engaging and helpful experience (uniquely, we showed videos of fireworks on our TV screens) and through customer service training with my team.
- Cultivated a loyal customer base through consistent delivery of high-quality products paired with friendly service interactions from staff members.
- Sold fireworks to customers with a needs-first mentality: offering quality products and finding exactly what customers need before showing them additional options.
- Implemented promotional events through social media, customer-based networking, discounts, and collaboration with a local restaurant.
- Oversaw the stand's highest-grossing season over five years (New Year's Eve 2024, 12/22/24-1/1/25): $37,887.19 total collected.
Blastoff Fireworks Salesman
BLASTOFF FIREWORKS
06.2020 - 01.2024
- Developed strong client relationships through consistent communication and exceptional customer service.
- Increased sales by offering advice on purchases and promoting additional products.
- Assisted customers in selecting appropriate products based on their needs, boosting satisfaction rates.
- Increased sales revenue by promoting stand to friends and family, on social media, handing out business cards, and through roadside advertising.
- Wrote tags for products, helped decide some pricing, helped divide inventory among the owner's two or three stands, and maintained stand inventory while selling.
- Dug trench for electrical line, helped set up lighting, and drilled fixtures to stands in early stages of business.
Food Bank Volunteer
San Antonio Food Bank
07.2023 - 08.2023
- Packaged donation lunch meals and sorted out food boxes for curbside pickup (up to 20 pounds).
- Packaged up nonperishable food items for food bank visitors.
- Collaborated with team members to ensure timely distribution of food to clients in need.
- Stocked food bank concession stand.
- Swept, took out trash, and divided inventory in food bank warehouse.
Ice Cream Salesman
Baskin Robbins
06.2021 - 08.2021
- Scooped ice cream, worked blender, and prepared waffle cones and other items to fulfill customer orders.
- Washed and put away dishes and maintained a clean space that complied with safety and health guidelines.
- Greeted customers, handled phone calls, and handled the register.
Education
Bachelor of Arts - Computer Science
Harvard University
Cambridge, MA05-2027
Skills
- English first language, advanced level Spanish, beginner level French
- Proficiency in Java, JavaScript, Python, C, C, SQL, HTML, CSS, and systems programming
- Positive, community-centered attitude
- Customer service experience
- Sales experience
- Food service experience
- Managerial experience
- Reliable team member and advocate for equity and inclusivity
- Experience abroad and living and travelling independently
Accomplishments
- Eagle Scout Rank, Boy Scouts
- 100 Hour Service Award, National Honor Society
- High School Valedictorian, Sandra Day O'Connor High School
- Highest-grossing season while running fireworks stand, more than $37,000, Blastoff Fireworks
Certification
- Ethical Social & Behavioral Research on Human Subjects, CITI
Timeline
Blastoff Fireworks Stand Manager
BLASTOFF FIREWORKS
06.2024 - 01.2025
Harvard Student Agencies Delivery Associate
HSA Cleaners and Dorm Essentials
09.2023 - Current
Food Bank Volunteer
San Antonio Food Bank
07.2023 - 08.2023
Ice Cream Salesman
Baskin Robbins
06.2021 - 08.2021
Blastoff Fireworks Salesman
BLASTOFF FIREWORKS
06.2020 - 01.2024
- Ethical Social & Behavioral Research on Human Subjects, CITI
Bachelor of Arts - Computer Science
Harvard University
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