Professional with strong background in food service management. Skilled in optimizing operations, enhancing customer satisfaction, and maintaining high standards of quality and safety. Strong focus on team collaboration and adaptability to changing needs. Proven ability to lead teams, manage inventory, and ensure efficient service delivery. Reliable and results-driven with passion for achieving organizational goals.
Overview
5
5
years of professional experience
Work History
Food Service Manager
Elior North America
08.2023 - Current
Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
Tracked food production levels, meal counts, and supply costs.
Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Controlled labor hours and inventory costs through hands-on management and proactive changes.
Addressed and resolved customer service issues to establish trust and increase satisfaction.
Promoted a positive work environment by fostering open communication among team members and resolving conflicts effectively.
Enhanced safety protocols for both employees and guests by adhering to strict food handling guidelines, ensuring proper storage of ingredients, and maintaining up-to-date certifications on equipment usage.
Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
After School Group Leader
AlphaBest Education
08.2022 - 05.2024
Lead a group of student explorers through exciting adventures in fitness, the arts, technology, and more.
Work collaboratively with peers to ignite children’s sense of wonder.
Encourage creativity and intellectual curiosity by building on students interests and talents.
Provide a caring, family-oriented environment where positive staff, child and parent and relationships are fostered.
Established strong relationships with colleagues, parents, and community members to support student success both inside and outside of school environments.
Operation Specialist
Dynacraft
06.2021 - 08.2022
Assembly of truck components using various automated equipment and hand tools.
Follow all standardized work practices and visual operator guides for the given operation.
Maintain housekeeping to ensure safe work practices
Keep parts organized to ensure proper usage, inventory, and placement.
Alert the appropriate individuals of quality and safety concerns.
Participate in safety programs, work safely, and report unsafe conditions and activities in a timely manner.
Place proper bar-coding labels on interior components.
Security Team Member
Allied Universal Security
03.2020 - 08.2022
Managed access points effectively to prevent unauthorized entry into restricted areas or facilities.
Streamlined communication processes among team members during critical incidents or emergencies for more coordinated efforts toward resolution.
Collaborated with law enforcement agencies during investigations, providing relevant information as needed.
Assisted in the development of comprehensive security plans for special events, ensuring optimal safety for all attendees.
Responsible for verifying and maintaining a secure environment for clearance holding personnel and consultants who require access to classified materials and areas.
Serve as the primary interface to all levels of management in contract physical security protecting employees in facilities and monitoring access points of the building.
Maintain work readiness, work schedules, training, and duty requirements of the security work force.