Jayvon Curry-Evans
Crystal,MN
Summary
Dedicated security professional with experience at Securitas Security Services USA, excelling in incident reporting and conflict de-escalation. Proven ability to enhance safety and customer satisfaction through effective communication and proactive monitoring. Recognized for resolving emergencies swiftly, ensuring a secure environment while fostering positive guest interactions.
Overview
9
9
years of professional experience
Work History
Security Officer
Securitas Security Services USA
10.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Customer Service Representative
Menards
11.2019 - 09.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Cashier
JCPenney
06.2016 - 07.2017
Education
Associate Of Science - Film And Video Production
Hennepin Technical College
Minneapolis, MNSkills
- General security
- Incident reporting
- Report writing
- CCTV surveillance
- Patrol operations
- Conflict de-escalation
- Visitor tracking
- Document management
Timeline
Security Officer
Securitas Security Services USA
10.2023 - Current
Customer Service Representative
Menards
11.2019 - 09.2023
Customer Service Cashier
JCPenney
06.2016 - 07.2017
Associate Of Science - Film And Video Production
Hennepin Technical College
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