JAYVON L. POWELL
CommIT Enterprises
Woodbridge,VA
1
Certification
3
years of professional experience
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Work History
Helpdesk Analyst II/ Tier 2
1 Month- Provide Tier 2 technical support within a classified DoD enterprise environment, troubleshooting user accounts, systems, applications, and access-related issues.
- Utilize BMC remedy and BMC Helix to create, manage, document, escalate, and resolve incidents and service requests throughout the ticket lifecycle.
- Work with OPORTS to support account and access-related requests while following established security procedures and organizational policies.
- Create and configure email accounts for authorized users, ensuring proper account provisioning and access.
- Perform Active Directory account administration, including password resets, account unlocks, user account troubleshooting, and access management.
- Troubleshoot workstation, network connectivity, printer, application, and user-access issues in an enterprise environment.
- Document troubleshooting steps, resolutions, and user communications within Remedy/Helix to maintain accurate ticket histories.
- Escalate complex incidents to appropriate support teams while providing users with status updates and maintaining ownership of assigned requests.
- Follow DoD cybersecurity, information assurance, and access-control procedures when supporting users and handling classified systems.
Systems Support Engineer I
8 Months- Answer incoming support calls and handle tickets assigned through ServiceNow Ticketing System in a prompt, professional manner.
- Deliver high-quality customer service with a focus on empathy and clear communication during every interaction — phone, chat, or email.
- Troubleshoot end-user issues related to email, MFA, VPN, and account access in Microsoft 365 and hybrid Active Directory environments.
- Provide first-level support for desktop and laptop issues, including software errors, printer malfunctions, system slowness, and user profile problems.
- Resolve basic network and connectivity problems such as remote access failures, shared drive access, Wi-Fi disruptions, and cloud application availability.
- Work independently to manage queue, follow up on tickets, and ensure updates and resolutions are documented clearly and on time.
- Prioritize tasks based on urgency, business impact, and ticket aging to stay on top of a fast-moving workload.
- Support multiple clients across different time zones, environments, and technologies — flexibility and adaptability are key.
- Collaborate closely with teammates, share information, and assist others when needed.
- Escalate recurring or unresolved issues to team leads or senior staff to help identify and resolve root causes.
- Stay engaged in team meetings, process updates, and training to grow knowledge and stay aligned with evolving client needs.
CUSTODIAN
10 Months- Oversee inventory of hygiene and cleaning supplies, ensuring routine requirements are met.
- Perform various cleaning tasks including sweeping, mopping, vacuuming, dusting, and washing hallways, restrooms, windows, and related spaces.
- Replenish restroom supplies and conduct routine checks to ensure cleanliness.
- Follow safety procedures and practices to maintain a safe working environment.
- Empty trash and garbage containers, and transport waste to the designated loading dock.
- Cleaned facilities to maintain sanitary, safe and attractive environment.
- Dusted, cleaned and spot treated furniture, upholstery and fixtures.
- Maintained cleanliness and sanitation standards across various facilities.
ACCESS CONTROL SECURITY OFFICER (UNARMED)
10 Months- Reported suspicious activities and individuals to local authorities promptly.
- Leveraged critical thinking to identify and address potential security threats.
- Monitored premises to deter criminal activity and ensure safety of personnel and property.
- Conducted regular patrols to identify and address security vulnerabilities effectively.
Education
Associate's Degree - Cybersecurity
Diploma - IT Support Specialist
Skills
Secret clearance
Incident reporting
Access systems and patrol
User access Support
Remote Desktop
Remote support
Troubleshooting network issues
Online chat support
Certification
CompTIA Security +
Timeline
Helpdesk Analyst II/ Tier 2
CommIT Enterprises
07.2026 - CurrentRead More
Systems Support Engineer I
Red River Technology
11.2025 - 07.2026Read More
CUSTODIAN
Amentum
10.2024 - 08.2025Read More
ACCESS CONTROL SECURITY OFFICER (UNARMED)
Securitas
11.2023 - 09.2024Read More
Penn Foster College
Diploma from IT Support Specialist
Read More
Northern Virginia Community College
Associate's Degree from Cybersecurity
Read More