Jay'von Wright

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  <ul><li>Company Overview: Loggerhead is a premier Florida property insurer that offers a user-friendly process, transparent claim handling, and prompt solutions for policyholders, creating a world-class customer experience.</li><li>Responsible for creating, directing, and managing the Customer Service, Internal Sales, and Agency Support functions for a new Homeowners' Insurance Company in Florida by overseeing the short and long-term strategies of the organization's customer success journey. This may include, but is not limited to, providing strategic recommendations regarding concepts and routines that drive efficiency and empower employees.</li><li>Work closely with the CEO and COO on all aspects of delivering service to customers and agents.</li><li>Provide strategic oversight and guidance to the operational leadership team.</li><li>Work closely with other department heads to support projects or procedures that have a direct impact on customers.</li><li>Responsible for the selection and implementation of the CSAT platform as well as the Customer Relationship Management (CRM) software currently in use with the organization.</li><li>Responsible for building out all operational teams, including job development, standard operating procedures, quality management, and the like.</li><li>Work in an integrated fashion with third-party vendors to provide "world-class" customer service to Policyholders, Agents, and other customers both in and out of inbound and outbound settings.</li><li>Collaborate with business units throughout the organization to design, develop, and implement consumer-focused business practices, procedures, and Corporate Policies.</li></ul> at Loggerhead Reciprocal Interinsurance Exchange<ul><li>Company Overview: Loggerhead is a premier Florida property insurer that offers a user-friendly process, transparent claim handling, and prompt solutions for policyholders, creating a world-class customer experience.</li><li>Responsible for creating, directing, and managing the Customer Service, Internal Sales, and Agency Support functions for a new Homeowners' Insurance Company in Florida by overseeing the short and long-term strategies of the organization's customer success journey. This may include, but is not limited to, providing strategic recommendations regarding concepts and routines that drive efficiency and empower employees.</li><li>Work closely with the CEO and COO on all aspects of delivering service to customers and agents.</li><li>Provide strategic oversight and guidance to the operational leadership team.</li><li>Work closely with other department heads to support projects or procedures that have a direct impact on customers.</li><li>Responsible for the selection and implementation of the CSAT platform as well as the Customer Relationship Management (CRM) software currently in use with the organization.</li><li>Responsible for building out all operational teams, including job development, standard operating procedures, quality management, and the like.</li><li>Work in an integrated fashion with third-party vendors to provide "world-class" customer service to Policyholders, Agents, and other customers both in and out of inbound and outbound settings.</li><li>Collaborate with business units throughout the organization to design, develop, and implement consumer-focused business practices, procedures, and Corporate Policies.</li></ul> at Loggerhead Reciprocal Interinsurance Exchange

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  <ul> <li>Prepared tender submission and manage on going project;</li> <li>Liaised with sub-contractor/supplier on quotation;</li> <li>Negotiated with vendors/subcontractors on pricing;</li> <li>Prepared contract agreement to award to subcontractor/supplier;</li> <li>Carried out the listing/delisting of new and existing subcontractor/suppliers for Executive Director's approval;</li> <li>Prepared of monthly progress claim for work executed;</li> <li>Verified and recommended subcontractor/suppliers payment;</li> <li>Submitted of variation claims for changes and abortive works;</li> <li>Prepared final accounts for subcontractor/supplier.</li> </ul> at SYSMA CONSTRUCTION PTE LTD<ul> <li>Prepared tender submission and manage on going project;</li> <li>Liaised with sub-contractor/supplier on quotation;</li> <li>Negotiated with vendors/subcontractors on pricing;</li> <li>Prepared contract agreement to award to subcontractor/supplier;</li> <li>Carried out the listing/delisting of new and existing subcontractor/suppliers for Executive Director's approval;</li> <li>Prepared of monthly progress claim for work executed;</li> <li>Verified and recommended subcontractor/suppliers payment;</li> <li>Submitted of variation claims for changes and abortive works;</li> <li>Prepared final accounts for subcontractor/supplier.</li> </ul> at SYSMA CONSTRUCTION PTE LTD

• Maryam IssaMaryam Issa

  Work Experience at Verisure Covering Various Job Roles at VerisureWork Experience at Verisure Covering Various Job Roles at Verisure