Jayzaria Thomas

• Build and manage a portfolio of small business relationships by delivering strategic financial guidance and identifying opportunities for deposit, treasury, lending, and cash management solutions that support client growth.
• Proactively uncover client needs through consultative conversations
• Effectively partner with 6 assigned branches to support business client needs and conversations.
•Partner cross-functionally with internal teams—including Treasury to structure and execute customized financial solutions.
• Leverage financial analysis and market knowledge to deliver tailored recommendations that align with clients’ working capital goals, and operational efficiencies.
• Maintain awareness of clients’ transaction activity and account behavior to identify risk, recommend enhancements, and ensure optimal service utilization.
• Expand wallet share by identifying unmet opportunities within existing relationships, positioning the bank as a holistic partner in financial operations.
• Lead strategic business development efforts by networking with centers of influence and cultivating referral partnerships that generate business leads.
• Deliver a high level of service through onboarding, implementation coordination, and proactive client follow-up to support product adoption.
• Maintain knowledge of local market trends, business needs, and competitive offerings to proactively position BMO’s value proposition.

• Oversaw daily branch operations while aligning team performance with strategic sales, service, and compliance objectives.
• Collaborated with senior leadership to establish and execute measurable sales and operational goals, including initiatives that supported business banking.
• Proactively identified and referred commercial clients for Treasury Management (TM) solutions, helping to deepen relationships and generate fee-based income.
• Developed working knowledge of TM payables solutions to guide clients on expense management and payment streamlining.
• Built and nurtured relationships with prospective clients to drive new business development, commercial deposit growth, and cross-sell opportunities.
• Led the implementation of the new digital account opening platform (Terafina), ensuring system readiness, colleague training, and project timeline adherence.
• Coordinated with digital engagement teams to integrate new technology and enhance client onboarding experiences across business segments.
• Managed a portfolio of consumer and small business clients, achieving consistent deposit and loan growth through targeted relationship strategies.
• Conducted coaching and compliance training for branch colleagues, ensuring alignment with regulatory standards and company policies.
• Recruited, trained, and mentored staff to improve performance, drive engagement, and deliver exceptional customer experiences.

• Responsible for mentoring of colleagues when needed to ensure accurate procedures are being fulfilled
• Assist with the coaching of new purchase team members transferred from refinance teams
• Work client files daily to ensure loan is efficiently moving through purchase process based on priority and ensure timely completion of all tasks to meet target closing and contingencies
• Identify any opportunities for process improvement that will benefit client experience
• Collaborate across business lines to address loan items, ensure file progresses to next stage in process and obtain information and documentation needed to clear file conditions and reviews
• Act as junior underwriter to obtain and review documentation required for Pre-Op review
• Follow up on additional client conditions needed requested by credit underwriter to ensure we receive sufficient documentation to satisfy loan requirements
• Immediately address and resolve issues and concerns
• Log all communications with client, as well as external and internal parties to ensure smooth streamlined process.
• Participated in regular team meetings to discuss strategies for enhancing overall client experience within the organization.
• Coordinated with internal and external teams as well as my clients to address any issues/obstacles potentially affecting their purchase
• Ensure proper timelines are met, and obtain/relay necessary documentation or information to progress clients to closing.

• Lead and manage daily branch operations
• Partner with leadership to establish sales, service and operations goals that are measurable and create action plan to map out how to achieve said goals.
• Ensure compliance with policy and procedures as well as applicable laws.
• Deter and prevent fraud
• Initiate new business opportunities through the development of new prospects, centers of influence, and servicing of existing clients.
• Partner with senior leadership to establish clear sales, operation and service goals that are measurable and action plans to exceed goals.
• Initiate new business opportunities through the development of new prospects centers of influence, and service of existing clients
• Responsible for business and consumer loan and deposit growth through existing portfolio and new client relationships
• Collaborate with internal partners and external stakeholders to retain and grow book of business
• Actively work and increase book of business utilizing Salesforce
• Actively participate in community activities to enhance company diversity and inclusion
• Provide coaching on performance and regulatory and compliance issues to ensure adherence to company policy
• Recruit, hire, and train branch colleagues
• Lead daily branch operations and supervision of staff
• Collaborate with internal cross-functional teams to deliver streamline processes to clients and deliver appropriate business solutions.

• Implement effective coaching strategies to target business line needs and improve areas of opportunity as well as support the institutions initiatives
• Ensure completion of all required training in office and formally at corporate headquarters
• Facilitate skill builders with team that target areas of opportunity to strengthen member relationship
• Implement corporate policy and appropriate changes in operations and procedures
• Coached employees to establish best sales practices while providing excellent member service
• Work hand in hand with employees on development goals and strategies to help them succeed and prepare for new opportunities
• Conduct in branch activities to develop lending and member experience
• Observe teller line functionality/interactions and lender appointments to support growth opportunities
• Connect/network with community to support the institution's initiative to build community relationships and engagement
• Conduct monthly reviews, appointment observations, pipelines meeting, lender and branch meetings
• Oversee and assist with completion of monthly and quarterly branch audits
• Support functionality and day to day operations of the branch
• Address, resolve and de-escalate member issues and concerns
• Conduct loan and new memberships appointments in support of the lenders.
• Enhanced member satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.