Jayzeana Anexil
El Paso,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
DISH
El Paso, TX
01.2023 - 03.2023
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collected deposits or payments and arranged for billing.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Consulted with customers to resolve service and billing issues.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Logistics Specialist
U.S. Army Active Duty
El Paso, TX
07.2019 - 12.2022
- Coordinated and monitored the transportation of goods between warehouses, customers, vendors, and other locations.
- Worked with team members to improve process integration and flow.
- Determined response to effectively deal with emergencies, accidents and breakdowns.
- Improved lines of communication between company and customers.
- Coordinated import and export operations, adhering to tight schedules and deadlines.
- Organized purchase and delivery of materials needed for various contracts.
- Organized and maintained order documentation.
- Dispatched information to service providers to schedule freight movement.
- Processed sales orders and completed bookkeeping, purchasing, tracking and credit application tasks.
- Provided support in developing new processes for improving operational efficiencies.
Clerk
Hardee's
Loris, SC
06.2017 - 07.2019
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Mentored junior team members and managed employee relationships.
Education
High School Diploma -
Loris High School
Loris, SC06-2019
Some College (No Degree) -
American Public University System
Charles Town, WVSkills
- Call Management
- Data Entry
- Information Security
- Scheduling
- Data Collection
- Product Knowledge
- Inbound and Outbound Calling
- Active Listening
- Customer Service
Languages
French
Professional
Certification
- Business-Paralegal and Legal System Administration
Timeline
Customer Service Representative
DISH
01.2023 - 03.2023
Logistics Specialist
U.S. Army Active Duty
07.2019 - 12.2022
Clerk
Hardee's
06.2017 - 07.2019
High School Diploma -
Loris High School
Some College (No Degree) -
American Public University System
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