Jay Cloutier
Albany,NY
Summary
Proven leader in sales management, adept at consensus building and competitive analysis, significantly enhanced Albany's visitation economy through strategic initiatives at Discover Albany. Excelled in client relationship management, driving organizational growth and stakeholder engagement. Expertise honed at through property level work, showcasing a blend of hard and soft skills to achieve exceptional results.
Overview
19
19
years of professional experience
Work History
Director of Sales
Discover Albany
09.2011 - Current
- Established sales targets, crafted strategies, and developed go-to-market plans to capitalize on Albany's unique opportunities. The destination's occupancy trend shows that Albany is reaching historically high levels.
- Managed and motivated sales efforts for a team of 5 in an increasingly crowded market. Honing sales activities to meet the needs of our partnership.
- Led the first ever destination effort to host an industry trade show with Northstar Meeting Group, October 2022. This effort shifted the mindset of our stakeholders based on the success of the event.
- Drive the agenda for the Capital Region Sports Foundation to keep the volunteer efforts of this board aligned with the goals of the destination for events large and small.
- Lead the destination's efforts to quantify and qualify the economic impact the visitation economy has on the community through use of Zartico reporting, and the Event Impact Calculator from Destination International.
Sales Manager
Crowne Plaza Albany The Desmond Hotel
08.2011 - 09.2017
- Responsible for corporate clients looking for a full range of hotel, meeting/conference and catering services. Successfully negotiated corporate rates, booked corporate meetings, Sales Kickoffs, user conferences, strategy meetings large and small.
- .Worked the entire range of market segments for my hotel employer as assigned based on my extensive industry experience.
- The time I spent at competing hotels within the market made me a critical part of sales strategy development with the Crowne Plaza.
Sales Manager
Hilton Albany
09.2010 - 08.2011
Sales Manager
Holiday Inn Wolf Road
04.2007 - 09.2010
Executive Director
Colonie Chamber of Commerce
12.2005 - 03.2007
- Drove strategic improvements to enhance operational and organizational efficiencies.
- Managed growth of the organization. overseeing the launch of a monthly publication, set editorial standards, sales and billingpractices and
- Created new ways to leverage the influence of the organization to the benefit of its members.
- Worked with a board of 20+ the chamber to revitalize programming and re-establish its position with in the business community.
Education
Bachelor of Arts - History
University of Vermont
Burlington VermontSkills
- Consensus Building
- Sales team training
- Competitive Analysis
- Client Relationship Management
- Sales Presentations
Timeline
Director of Sales
Discover Albany
09.2011 - Current
Sales Manager
Crowne Plaza Albany The Desmond Hotel
08.2011 - 09.2017
Sales Manager
Hilton Albany
09.2010 - 08.2011
Sales Manager
Holiday Inn Wolf Road
04.2007 - 09.2010
Executive Director
Colonie Chamber of Commerce
12.2005 - 03.2007
Bachelor of Arts - History
University of Vermont