Jaz Taylor
Suwanee,GA
Summary
Senior EHR Technology Analyst with 10+ years of progressive experience supporting Cerner, Epic, and Meditech deployments, upgrades, and go-lives. Skilled in clinical workflow analysis, provider onboarding, testing, ticket/change management (ServiceNow), and documentation. Proven track record of leading multi-site EHR implementations with an emphasis on risk management, cross-functional collaboration, and operational readiness. Adept at aligning stakeholders (clinical, technical, and executive) to deliver scalable, compliant healthcare IT solutions in complex environments. Key strengths: EHR Modernization (EHRM), project management, Cerner Millennium, workflow optimization, ServiceNow, HIPAA compliance, risk mitigation, training & adoption strategies.
Overview
16
16
years of professional experience
Work History
Revenue Cycle Data Specialist
Cerner (Oracle)
03.2025 - Current
- Extract, analyze, and securely transfer sample and historical datasets from Cerner platforms and other sources, ensuring compliance with HIPAA and PHI security regulations.
- Collaborate with clinical, financial, and IT teams to enhance extraction processes and reduce the need for script rework and iterations.
- Generate and analyze control reports to validate data quality, completeness, and processing accuracy.
- Serve as a Subject Matter Expert (SME) on Cerner data structures, supporting internal and external teams with data mapping, transformation, and validation tasks.
- Worked directly with stakeholders to gather and refine data extraction requirements for both routine and custom use cases.
- Troubleshoot and resolve data extraction issues efficiently, ensuring minimal disruption to downstream systems or deliverables.
- Participate in system upgrades, data testing, and validation efforts to ensure ongoing compatibility and performance of extraction scripts.
- Develop, maintain, and enhance ETL tools and workflows as needed to support broader integration efforts.
- Create and update comprehensive documentation for extraction scripts, data mappings, workflows, and support materials.
Senior EHR Support Analyst
HCA Healthcare
01.2019 - 01.2024
- Alignment with the Clinical Manager, Technical Operations Ambulatory Systems, market leadership and representatives, as well as various departments and associated leadership to execute the efficient deployment of the technical components of the supported ambulatory systems.
- Execute the day-to-day tasks associated with successful the EHR systems implementations, including data and timelines required from multiple departments.
- Facilitate data transfer and manage processes required for provider and staff setup including, but not limited to, timeline accountability, communication plan execution, effective handoff of milestones and tasks to responsible parties, and accurate reporting.
- Assist and coordinate multiple site installations and related projects simultaneously. Ensure adequate data organization for each active project in a timely manner.
- Communicate pertinent processes required for successful project completion across multiple platforms. Assist in management of software roadmap tracking for supported Cerner EHR systems.
- Manage onboarding providers within supported EHR platforms. Coordinate, track and manage vendor operations calls and/or meetings.
- Provide data and/or documentation for the monthly status report that includes post-installation reviews, installations in-progress and future installations.
- Perform system configuration in support of enterprise standards and lead efforts in defining requirements for system reporting needs.
- Provide consistent tracking for all employed providers, which includes the ambulatory EHR systems used. Manage and provide data as requested for continuous process improvement efforts within the team.
- Deliver support via ServiceNow ticketing platform for various implementation support requests and/or issue resolutions.
- Participate in ambulatory system upgrades, new functionality: documentation, testing, and workflows. Develop documentation for implementations, standard processes, or procedures, etc.
- Worked with enterprise and division subject matter experts and services resources and the enterprise Service.
Implementation Support Analyst
CERNER
01.2019 - 12.2019
- Conducted needs analysis and requirements gathering for Cerner implementations.
- Managed scheduling, project tracking, and stakeholder reporting to support facility deployments.
- Facilitated pre- and post-implementation testing oversight and functional validation.
- Supported issue resolution via coordination with technical and clinical teams.
- Coordinate schedule development, project activities, track progress, and provide regular status reporting to all stakeholders.
- Responsible for locating and reviewing all assigned medical charts, perform extraction, copy all supporting documentation per specifications and data enter the applicable software system all assigned Abstracts.
- Online Data Abstraction and data entry of the medical information as needed.
- Complete assigned abstraction and data entry each day.
- Perform follow-up to all offices assigned.
- Provide functional design guidance, accommodation of client rules and control information and pre and post implementation testing oversight.
- Analyze custom reporting and/or HIS System interface requirements.
- Coordinate technical support to resolve issues.
Training Developer (Contract)
Cerner
01.2018 - 12.2019
- Worked with the Clinical Informatics and applications teams to identify training needs, develop curriculum and job aids that will help staff be more efficient and productive while standardizing procedures.
- Worked and led project teams in developing instructional materials in all areas of information technology systems.
- Participate in the design and delivery of training/orientation programs for respective solution(s) and upgraded functionality.
- Coordinates curriculum design and developed training for clinical systems users.
- Develops training program materials in a variety of formats: self-paced eLearning, webinar, classroom, job aids.
- Manage the classroom through effective facilitation processes using up-to-date knowledge and skills that enable efficient delivery of curriculum and a training environment conducive to learning.
- Assists in development and delivery of the training provided during the new employee orientation to support the competency of new users in their use of information systems.
- Schedules and delivers on-going user training to maintain user competency across the CMH health system.
- Develop computer-based training instructional design, with learning assessment and validation tools.
- Ability to assist with scheduling, preparing for and participating in quality assurance checks on training materials that have been developed.
- Works with training developers, Clinical Informatics, program subject matter experts, technical support, and others to assure training materials are effective.
- Supports staff to use technology in a consistent manner which promotes optimal delivery of quality patient care, patient safety, and confidentiality.
- Assists in the development of policies and procedures for training delivery in all clinical applications.
- Uses adult learning theories and concepts; instructional design theory and methods, various software tools used in instructional design in the development of training materials, training methods and training delivery.
- Demonstrates the ability to adapt knowledge and approach to various settings, both inpatient and outpatient, in a rapidly changing technological environment.
- Demonstrates the use of critical thinking skills with the ability to prioritize needs rapidly.
CERNER Trainer/Support
ETTAIN Group
01.2017 - 12.2018
- Implemented optimization of Providers workflow through in-depth training and adoption recommendations specific to PowerChart Ambulatory.
- Created required training manuals and materials.
- Prepared and delivered scheduled classroom training and drop –in sessions (practice and play).
- Provided updates as required on existing training courses and modules.
- Delivered Super User Training and including preparation and facilitation.
- Assisted with clinical workflow and integration in the direction of Change Readiness.
- Assisted Client with troubleshooting based on in-depth knowledge of PowerChart Ambulatory experience, including in office overview and in-depth navigation of provider workflow.
- Provide ATE support to end-users, physicians, nurses, and support staff.
- Report/resolve any technical issues, error messages, printing issues, security problems, enhancement suggested.
- Built training material, curriculums, schedules and learning materials.
- Performed on site troubleshooting and resolved build related issues.
- Demonstrate solid knowledge of Cerner documentation tools, including tips and tricks to optimize efficiency.
- Assisted with workflow, go live implementations, resolving functionality problems, submitting Service Request Tickets and trouble shooting.
- Participated in just in time training.
Application Support & Training Analyst- Contractor
A Med Health
01.2015 - 12.2017
- Provide detailed workflow analysis of current state practice clinical and business operations.
- Lead the practice through workflow redesign by identifying the gap between current and best practice workflows.
- Identify, manage, communicate, and mitigate risks/issues with the project manager throughout the project life cycle.
- Collect and interpret specifications required to develop new and revise existing processes. Gather and validate practice specific data and test system functions/processes.
- Assist managers with the development and implementation of operational plans for new and existing business applications, including preparation of user specifications.
- Manage the design, education, training, and support of various clinic workflow needs. Review, develop, recommend, and implement activities related to assigned activity, program, or function.
- Data Abstractions from electronic health records (EHR) to meet all regulatory reporting requirements.
- Work with clinical IT team to define application requirements by understanding customer workflow and patient care processes. Maintain a high level of interaction with clinical IT team and business customers (Physicians, Nurses, and others).
- Facilitate communication between project team members, including key stakeholders (physicians and nurses).
- Clarify and advise clinical team of clinical requirements, understand project scope, deliverables, work-plan, issues, and risks including the need to keep the build project on time, and with a high degree of quality.
- Support clinical workflow processes. Provide support for EPIC and the different modules that are integrated.
- Identify successful design strategies for changing environments. Develop procedures, guidelines and documentation on new functionality with tool.
- Perform other duties as assigned.
Clinical Analyst
SAINT THOMAS HEALTH SYSTEMS
01.2013 - 12.2015
- Served as Clinical Analyst, Planning and teaching curriculum for new hire nurses and providers.
- Trained and supervised Clinical Application Trainers and end-users on proper use of application.
- Coordinated training logistics including courses, classrooms, registrations, and schedules.
- Drafted Capacity Management training curriculum and developed training scenarios, training materials.
- I acted as physician application analyst providing education, technical research, and problem resolution.
- Assists in the mapping and QA Zynx Order Sets, workflow, outlines facility customizations within Cerner project and HL7 environment.
- Review Zynx order sets design phase for build and categorization.
- Actively supports and promotes systems standardization, utilization, favorite order sets and best practices in CPOR.
- Conduct user acceptance testing (UAT), integration testing, parallel testing, gap analysis for deployment for meaningful use attestation.
- Presentations and updates at staff meetings for all levels of staff and physicians.
Epic Electronic Medical Record Systems Credentialed Trainer
Ochsner Healthcare Systems
04.2012 - 12.2013
- Conducted Epic End User classroom training CPOE applications-class sizes varied between 220 physicians, surgeons, nurse practitioners and physician assistants at several Ochsner facilities.
- Supported Epic Go Live for Ambulatory in Cardiology, Gastroenterology Pediatrics; and Family Medicine modules/workflows.
- Demonstrated classroom experience as Lead and Support for physicians and surgeons.
- Trained Clinical Staff on Epic system on Inpatient and Ambulatory Support at Mount Sinai Hospital in New York, New York (June 2012).
- Displayed a solid knowledge and skill set for Epic system build/trouble shooting to input Heat tickets.
Technical Support Specialist, Healthcare Information Systems
Ochsner Health Center
03.2011 - 04.2012
- Troubleshooting specialist via Oshlink testing environment.
- Heat ticket specialist for escalating issues.
- Participated on the Epic Go Live Help Desk for the Northshore Hospital in Slidell, Louisiana.
- Acted as a technical resource in assisting users to resolve hospital-related equipment and software issues for OCW, HIS, Allscripts, Krewe and Printing issues for all Ochsner locations.
- Implemented solutions or notifies escalation specialists as required via HEAT tickets.
- Remote access via LANDesk into customer computers to install, configure, and troubleshoot hospital applications/software and printer.
- Served as the first escalation point for more complex technical support issues.
Business Analyst - Government Contract
General Dynamics Information Technology
12.2010 - 12.2011
- Utilized computer system and software specifications using an Agile/Scrum methodology.
- Reviews, analyzes, and evaluates existing and proposed changes based on needs and requirements.
- Elicits, gathers, documents, and analyzes business requirements and process workflows.
- Create and updates documentation (e.g., requirements analysis, use cases, user stories, and level of effort/resource estimates) for existing and new complex computer systems.
- Analyzes detailed system factors, including input/output requirements, information flow, hardware/software requirements, and reliability characteristics.
- Ensure business objectives are accomplished and aligned with overall business strategies.
- Works with Subject Matter Experts (SMEs) and other stakeholders to gather business processes, business requirements, identify and mitigate risks, and coordinate project plans.
- Defines scope and objectives; analyzes business processes; documents requirements; identifies and mitigates risk, resolves system design problems; and coordinates project plans.
- Works as part of a team to perform quality assurance reviews of specifications for internal and external delivery.
- Works with various teams to troubleshoot and provide technical support to the end user - software testers.
- Works with team members to develop, enhance, and maintain analytical tools (e.g., Team Foundation Server (TFS) for requirements specification and management) for use in designing and redesigning systems.
- Works with multiple project teams to develop and implement solutions involving applications' database.
Support Analyst
Parallon | Technology
01.2010 - 12.2010
- Operate across a geographic zone and serve multiple facilities.
- Provided second level support for Nextgen application to resolve incidents or fulfill requests received from the division Service Desk or other division or facility service resources.
- Provided Template Editing for Nextgen account with customization.
- Worked with Informatics Team and the enterprise Service Desk in managing resolution of clinical application incidents and requests.
- Provided on-call assistance as needed.
- Facilitated and managed maintenance of facility-specific servers - EMR Document Processor; Fax Manager Service Manager; Nextgen Communications Server.
- Background Business Processor Manager; Rosetta Management Console.
- Coordinated facility clinical application reporting requests and assisted with defining report requirements and validated reporting results via SQL Business Objects revisions and running SQL queries for Nextgen data.
- Developed clinical application reports as needed in Nextgen.
- Participated in meetings as a member of facility clinical leadership.
- Promoted system security and patient confidentiality and helped ensure compliance.
- Participated in special projects as needed and performed other duties as assigned.
Education
Certificate in Health Information Technology - HIT– ONC HITECH Certification
Southern Polytechnic State University
Marietta, GA01.2013
Bachelor of Science - Information Systems Management, Business Administrations
University of Maryland Baltimore County
Baltimore County, MD01.2011
Skills
- EHR Deployment & Support (Cerner Millennium, Epic, Meditech)
- Project Management (MS Project, Workfront, Agile/Scrum)
- Ticketing & Change Management (ServiceNow, Cerner tools)
- Clinical Informatics & Workflow Redesign
- Testing & Validation (UAT, Upgrades, functional validation, integrated solutions)
- Risk Identification & Mitigation
- Regulatory Compliance (HIPAA, Meaningful Use, HEDIS)
- Technical Documentation & Briefing Development
- Data Migration & Reporting (HL7, SQL, SAP BusinessObjects)
- Stakeholder Collaboration (VA, VHA, vendors, Training, clinicians, IT)
Timeline
Revenue Cycle Data Specialist
Cerner (Oracle)
03.2025 - Current
Senior EHR Support Analyst
HCA Healthcare
01.2019 - 01.2024
Implementation Support Analyst
CERNER
01.2019 - 12.2019
Training Developer (Contract)
Cerner
01.2018 - 12.2019
CERNER Trainer/Support
ETTAIN Group
01.2017 - 12.2018
Application Support & Training Analyst- Contractor
A Med Health
01.2015 - 12.2017
Clinical Analyst
SAINT THOMAS HEALTH SYSTEMS
01.2013 - 12.2015
Epic Electronic Medical Record Systems Credentialed Trainer
Ochsner Healthcare Systems
04.2012 - 12.2013
Technical Support Specialist, Healthcare Information Systems
Ochsner Health Center
03.2011 - 04.2012
Business Analyst - Government Contract
General Dynamics Information Technology
12.2010 - 12.2011
Support Analyst
Parallon | Technology
01.2010 - 12.2010
Bachelor of Science - Information Systems Management, Business Administrations
University of Maryland Baltimore County
Certificate in Health Information Technology - HIT– ONC HITECH Certification
Southern Polytechnic State University
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