Jazaline Burgos
Sacramento ,CA
Summary
I am a trained customer service representative, I have worked remotely and on site over the last 5 Years, have experience with health insurance along with filing claims insurance claims i am team member , I can multitask problem solve and bring professional to any work place. I took a break from working do to my personal life but I am now seeking employment.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Fanueil
07.2020 - 02.2021
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Identified and resolved discrepancies and errors in customer accounts.
- Answer inbound phone calls as well as making outbound phone calls to clients about insurance.
Customer Service Representative
Health Net
03.2021 - 04.2023
- Compiled and maintained client records to monitor health insurance policies and premiums paid for military families.
- Assessed patient health insurance plan and worked with insurer and providers to deliver best care with least financial burden.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Educated clients about health insurance coverage options, benefits and costs.
- Monitored changes in health insurance laws and regulations to verify continuous compliance.
- Helped to achieve and maintain continuity of patient care by planning and exchanging information with other health professionals.
- Provided detailed information about company insurance products.
Customer Service Representative
California Employment Development Department
04.2022 - 03.2023
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Promptly responded to inquiries and requests from prospective customers.
- Responded proactively and positively to rapid change.
- Responded to customer requests for products, services, and company information.
- Reviewed and adjusted customer coverage levels to address, identify, and resolve customer conflicts.
- Documented customer interactions and transactions for accurate, up-to-date records.
Education
Human Services -
Cosumnes River College
Sacramento, CAHigh School Diploma -
Encina Prepatory High School
Sacramento, CA06.2017
Skills
- Complaint resolution
- Decision-making
- Documentation review
- Microsoft office
- Claims investigation
- Documentation research
- Account updating
- Multi-line phone talent
- Positive and professional
- Active listening
- Inbound and outbound calling
- Documentation
- Researching
- Customer service
Timeline
Customer Service Representative
California Employment Development Department
04.2022 - 03.2023
Customer Service Representative
Health Net
03.2021 - 04.2023
Customer Service Representative
Fanueil
07.2020 - 02.2021
Human Services -
Cosumnes River College
High School Diploma -
Encina Prepatory High School
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