Jazalyn Laguna
Miami,FL
Summary
Motivated and reliable customer service professional seeking a position at Häagen-Dazs. Brings hands-on experience in fast-paced food environments and POS systems. Dedicated to providing friendly service and maintaining high standards of product quality and cleanliness.
Professional with strong background in customer service and food preparation, equipped to excel in team-oriented environments. Skilled in maintaining high standards of cleanliness, efficiency, and safety while adapting to changing operational needs. Known for reliability, effective communication, and focus on delivering quality results.
Overview
2
2
years of professional experience
Work History
Crew Member
PDQ — Coral Reef
09.2024 - Current
- - Handle guest orders efficiently using POS systems and cash handling procedures
- - Collaborate with a team to meet high-volume demand during peak hours
- - Provide friendly customer service and resolve guest concerns promptly
- - Demonstrate strong memorization skills for menu items and modifications
- Assisted in training new crew members on company protocols and operational procedures.
- Adapted quickly to changes in menu offerings and special promotions, ensuring seamless service delivery.
- Worked front counter, drive-thru and other areas.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Trained new team members on procedures, customer service, and sales techniques.
- Became familiar with products to answer questions and make suggestions.
- Stocked shelves to organize aisles in assigned department.
Crew Member
Milky Way Cereal Bar
11.2023 - 02.2024
- - Operated POS system and processed payments accurately
- - Maintained workstation cleanliness and assisted with closing procedures
- - Engaged with customers in a friendly and courteous manner
- Processed customer transactions accurately and efficiently at point of sale.
- Managed cash drawer, ensuring balanced transactions throughout shifts.
- Trained new cashiers on register operations and customer service protocols.
- Greeted customers entering store and responded promptly to customer needs.
Education
No Degree - Health Sciences
Florida Intl University
Miami, FLHigh School Diploma - undefined
John A. Ferguson Senior High School
06.2025
Skills
- - Bilingual (English & Spanish)
- - Customer Service & Hospitality
- - POS System Operation
- - Teamwork & Communication
- - Multitasking in Fast-Paced Environments
- - Reliable & Hard-Working
- - Memorization & Order Accuracy
- Workstation cleanliness
- Inventory stocking
- Taking orders
ADDITIONAL
- - Food Safety Certification (Active)
- - Flexible availability; willing to work evenings, weekends, and holidays
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Crew Member
PDQ — Coral Reef
09.2024 - Current
Crew Member
Milky Way Cereal Bar
11.2023 - 02.2024
High School Diploma - undefined
John A. Ferguson Senior High School
No Degree - Health Sciences
Florida Intl University