Jazanni Judge
Sacramento,CA
Summary
Dynamic professional with a proven track record at ACT Call Center, excelling in customer service and administrative efficiency. Skilled in complaint resolution and data collection, I enhanced productivity by anticipating needs and fostering strong customer relationships. Expert in coordinating solutions and managing accounts, I consistently deliver outstanding support and operational excellence.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
ACT Call Center
Sacramento, CA
06.2021 - Current
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Maintained a high level of professionalism when dealing with difficult customers.
- Developed strong relationships with customers by providing personalized assistance and support.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Maintained detailed records of customer information and transactions.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Administrative Assistant
V.E.T.S Landscaping LLC
Sacramento, CA
10.2018 - 06.2021
- Processed invoices for payment using accounting software applications.
- Directed customer inquiries to appropriate department personnel.
- Maintained inventory of office supplies and placed orders when necessary.
- Compiled data from various sources into organized reports for review by management team.
- Scheduled appointments between clients and customers and internal staff members.
- Created travel arrangements and distributed travel details to appropriate personnel.
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
- Executed on-time, under-budget projects by solving complex issues for senior leadership.
Education
High School Diploma -
Sheldon High School
Sacramento, CA05-2018
Skills
- Adaptability and flexibility
- Executive management support
- Data collection
- Complaint resolution
- De-escalation techniques
- Payment processing
- Money handling
- Account management
- Coordination
- Customer service
Timeline
Customer Service Representative
ACT Call Center
06.2021 - Current
Administrative Assistant
V.E.T.S Landscaping LLC
10.2018 - 06.2021
High School Diploma -
Sheldon High School
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