Jazcie Rounds
Memphis,TN
Summary
Hard-working professional with 5.5+ years of experience and a proven knowledge of back office operations, conflict resolution, and contract compliance. Aiming to leverage my skills to successfully fill the Clerical role at your company, with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
Work History
Exit Booth Agent
Enterprise Mobility
Memphis
12.2021 - Current
- The job duties of an exit booth agent revolve around providing service to customers during the car rental process from a car rental lot booth
- Operated communication systems including two-way radios, phones, intercoms.
- Answered customer inquiries regarding payment options, fees, policies.
- Resolved disputes between customers and management regarding billing issues or other complaints.
- Greeted customers as they entered and exited the parking lot.
- Provided assistance with directions and other information related to local businesses and attractions.
- Kept abreast of current trends in customer service best practices to improve operations.
- Maintained accurate records of all transactions processed through the exit booth.
- Performed daily inspections of equipment used at the exit booth such as scanners, printers, computers.
- Maintained a neat work area by organizing supplies, cleaning surfaces regularly.
- Verified customer identification to ensure secure transactions.
- Greeted customers, answered questions and provided information regarding services.
- Processed payments using cash, credit cards or other forms of payment.
- Monitored traffic flow throughout the facility, making sure cars were parked properly.
Instant Return Representative
Hertz Car Rental
Memphis
05.2019 - 11.2021
- Processed payments using point of sale system software.
- Assisted customers with order placement, returns, exchanges, and refunds.
- Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
- Established positive relationships with customers through effective communication techniques.
- Provided customer service by answering product and service related questions.
- Greeting and making sure all our customers were satisfied with their experience with Hertz.
- Making sure all car rentals are returned in the same condition it was rented, which is checking to see if are no damages, no smoking and a full tank.
- Making sure rental contracts are closed
- .Giving customers direction to the terminal and wishing them safe travels on their flight.
Shipping Clerk (Hino Trucks)
HINO Trucks
Southaven, MS
01.2019 - 04.2019
- Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail
- Compute, record, and proofread data and other information, such as records or reports.
- Verified shipping documents for accuracy.
- Utilized various computer systems to track shipments throughout their journey from origin to final destination.
Mpd Vehicle Storage Representative/office Support Clerk
city of memphis police servies
Memphis, TN
09.2016 - 10.2018
- Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer
- Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints
- Compute, record, and proofread data and other information, such as records or reports
- Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters
- Review files, records, and other documents to obtain information to respond to requests
- Inventory and order materials, supplies, and services
- Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers
- Answer telephones, direct calls, and take messages.
General clerk A
City of Memphis
Memphis
06.2014 - 05.2016
- Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers
- Answer telephones, direct calls, and take messages
- Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer
- Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints
- Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail
- Compile, copy, sort, and file records of office activities, business transactions, and other activities
- Compute, record, and proofread data and other information, such as records or reports
- Review files, records, and other documents to obtain information to respond to requests.
Education
12th -
Gateway Christian Schools
Memphis, TN01-2013
Some College (No Degree) - Medical Assistant Limted Radiaolagy
Vatterott Career College
Memphis, TNSkills
- English- Computer
- Microsoft office
- Typing
- Accounts receivable
- Answering phones
- Microsoft Excel
- Conflict management
- Time management
- Customer service
- Clerical experience
- Organizational skills
- Communication skills
- Sales
- Customer support
- Strong Work Ethic
- Stress Tolerance
- Time management proficiency
- Professional Appearance
- Customer Relations
- Customer Assistance
- Customer Service
- Cash Handling
- Payment Processing
- Payment Collection
- Inventory Management
- Self Motivation
- Cleaning and sanitizing
- Professional Demeanor
- Customer service excellence
- ID Verification
- Price Verification
- Upselling
- Customer Transactions
- Returns and exchanges
- Excellent Communication
- Interpersonal Communication
- Problem-solving abilities
- Cooperative Attitude
Languages
English
Professional
References
References available upon request.
Timeline
Exit Booth Agent
Enterprise Mobility
12.2021 - Current
Instant Return Representative
Hertz Car Rental
05.2019 - 11.2021
Shipping Clerk (Hino Trucks)
HINO Trucks
01.2019 - 04.2019
Mpd Vehicle Storage Representative/office Support Clerk
city of memphis police servies
09.2016 - 10.2018
General clerk A
City of Memphis
06.2014 - 05.2016
12th -
Gateway Christian Schools
Some College (No Degree) - Medical Assistant Limted Radiaolagy
Vatterott Career College