Jazelle Theriot
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Concierge
PosiGen Solar
05.2021 - Current
- Being the single point of contact for customers and the Operations team.
- Places a permitting call to customers- ensuring customer buy in and cements installation of system.
- Requests, follows up, and receives layout approval from customers.
- Respond to inquiries regarding the customers progress and time to installation
- Met customer call guidelines for service levels, handle time and productivity.
- Handle escalated customer inquiries.
- Communicate with all departments in order to improve the customer experience.
- Implemented effective organizational systems to manage incoming requests and track progress on outstanding tasks.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Organized and detail-oriented with a strong work ethic.
- Skilled at working independently and collaboratively in a team environment.
Executive Account Manager
Allstate Insurance
04.2018 - 05.2021
- Assistant to the Sales Manager and the Agent.
- Enhanced communication channels between clients and internal departments, streamlining processes and improving overall efficiency.
- Managed accounts to retain existing relationships and grow share of business.
- Assist clients with inquiries and/or concerns about their policy(s).
- Built relationships with customers and community to establish long-term business growth.
- Confirm clients are up to date on upcoming invoices.
- Process policy endorsements.
- Identify sales opportunities for existing households.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Sales Assistant
Acceptance Now
03.2017 - 03.2018
- Assuring all files and reports were organized and up to date.
- Collection calls are made to past due customers to try to bring credit to standards.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Established rapport with customers using active listening and interpersonal skills.
- Increased sales by building strong customer relationships and providing excellent service.
- Supported store management with administrative tasks such as scheduling appointments or updating client records.
- Listened to customer needs and desires to identify and recommend optimal products.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Managed efficient cash register operations.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Key Holder
LeCreuset
06.2016 - 03.2017
- Responsible for achieving individual sales goals.
- Train associates through programs in sales, customer service, product knowledge, and POS.
- Ensure store standards are met and maintained.
- Responds to customers inquiries and/or complaints in a professional and timely manner.
- Maintained good stewards of resources and protect company assets in all actions.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Implemented loss prevention strategies to minimize store shrinkage.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Managed customer needs and delegated tasks to employees for optimal coverage.
- Prepared and submitted reports to keep management informed of sales activities and progress.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Streamlined opening and closing procedures as integral member of store staff.
- Scheduled employees, prepared bank deposits, and drafted sales reports to keep daily processes running smoothly.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Customer Care Professional
United Healthcare
08.2015 - 06.2016
- Answers inquiries by clarifying desired information, researching, locating, and providing information.
- Resolves problems by clarifying issues, researching, exploring answers and alternative solutions.
- Implementing solutions; escalating unresolved problems.
- Fulfill customer requests by clarifying desired information, completing transactions and forwarding requests.
- Enhances organization reputation by accepting ownership for accomplishing new and different requests.
- Exploring opportunities to add value to job accomplishments.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Logged call information and solutions provided into internal database.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Managed high-stress situations calmly and effectively, diffusing tense interactions between customers and staff members when needed.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Streamlined company processes for better efficiency, managing high call volume while maintaining exceptional service.
Education
Certificate - Massage Therapy
Blue Cliff College-Metairie
Metairie, LA04.2023
Skills
- Managerial
- Customer Service
- Organizational Skills
- Interpersonal communications
- Strong Leadership
- Microsoft Word, Excel & PowerPoint
- Call Center
- Data Entry
- Account Management
- Salesforce, CRM
- Typing
- HIPAA, Medical terminology
Certification
Medicare PDP
Timeline
Customer Concierge
PosiGen Solar
05.2021 - Current
Executive Account Manager
Allstate Insurance
04.2018 - 05.2021
Sales Assistant
Acceptance Now
03.2017 - 03.2018
Key Holder
LeCreuset
06.2016 - 03.2017
Customer Care Professional
United Healthcare
08.2015 - 06.2016
Certificate - Massage Therapy
Blue Cliff College-Metairie
Medicare PDP
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