Jazerai L. Gallegos
Albuquerque,NM
Summary
Through my education and work experience I have instilled a various set of skills required to pursue several positions in different departments. I have the ability to adapt to any situation using proper execution, strategic planning, and my training. I am very competitive and thrive in high pressure situations by creating accountability, extensive customer service, and upholding high performance. I have driven success in the areas of customer service, administration, and leadership.
Overview
13
13
years of professional experience
Work History
Victim Assistance Coordinator
Albuquerque Police Department
Albuquerque, NM
07.2023 - Current
- Provide an active role in coordinating community events and services for crime victims; liaison between law enforcement and crime victims through community outreach and services
- Ensure that victims of crime receive the necessary assistance and support throughout a law enforcement investigation
- This includes providing information services to those impacted regarding the criminal justice system, available community resources and support, work closely with law enforcement officers and other criminal justice professionals to ensure that victims receive a coordinated response.
Victim Assistant
Albuquerque Police Department
Albuquerque, NM
10.2022 - 07.2023
- Provide crisis response during critical incidents
- Referrals for services and community resources, including aftercare services for victims of violent crimes
- Assist with any administration wok in our unit
- Serve as a liaison between victims and criminal justice entities
- Support victims by assisting in the application process for compensation through the New Mexico Crimes Victims Reparations Commission
- The services that we can help our victims with are counseling, funeral expenses, and outstanding medical and other emergency expenses
- Support each victim by navigating and explaining the process of the criminal justice system from the investigation through the prosecution
- Assist with filing out emergency restraining orders.
Investigative Analyst
Albuquerque Police Department
Albuquerque, NM
07.2019 - 10.2022
- Oversee and maintain the Sexual Assault Evidence Kit (SAEK) Case Management System by gathering, entering and analyzing data referenced to sexual assault cases
- Work with detectives assigned to the Sex Crimes Criminal Investigative Division in the preparation of cases by gathering administrative data, researching trends, and collecting evidence data
- Communicate with team members and verify that all SAEK tasks are on schedule, ensure proper reporting, and case management goals are complete
- Generate reports on serial offenders and other trackable data to supervisors and committee members of the Albuquerque Sexual Assault Evidence Response Team (ASERT)
- Verify that information on databases remain secure, as well as ensure that all team members complete their tasks, work cooperatively with the team, and maintain the integrity of all investigative information.
Beauty Advisor
Ulta Beauty Store
Albuquerque, NM
05.2017 - 10.2021
- Duties include assisting the public locate merchandise, answer questions and advise on products
- Working the cashier by processing payments and transactions
- Responsible for processing returns and exchanges while providing great customer service.
Senior Office Assistant
Office of the City Clerk
Albuquerque, NM
10.2016 - 07.2019
- Directly responsible for maintaining all operations at the front desk
- Greeting and assisting citizens with inquiries
- Operating multi-lined phone system, process requests for the DWI Vehicle Seizure Program
- Schedule hearings, create files, process payments and maintain confidential records
- Work directly with City Hearing Officer and monitor/transcribe DWI Vehicle Seizure Hearings
- Works closely with APD officers to assist with case information and court docket checks
- Responsible for verifying City Of Albuquerque contract agreements for various City Departments using Lotus Notes (CTS) software
- Directly responsible for Notarizing the City Clerk’s official documents including legislation and Executive Agreements and Bills
- Respond to all 311 public requests, responsible for taking minutes at Records Custodian Meetings
- Familiar with tracking, processing and responding to IPRA requests from the public
- Distribute IPRA requests to the appropriate city departments
- Assist with all City Elections to include providing information to the public regarding voting sites, election dates, candidate information and early election ballot counting.
APD Records Technician 1
City of Albuquerque Police Department
Albuquerque, NM
04.2016 - 10.2016
- Coordinate with other technicians to respond to requests from the public regarding various police reports
- Research cases and reports using various APD databases such as Tiburon, Copperfire, New World and NextRequest
- Worked directly with attorneys and insurance companies to comply with IPRA guidelines
- Conduct background checks on individuals using various databases
- Redacting information not releasable to the public, very familiar with microfilm researching cases from 1980 – 1999
- Knowledge of APD Departments, Policy and Procedures or locating information via PowerDMS.
Guest Service Lead
Gordmans
Albuquerque, NM
09.2013 - 05.2016
- Supervisor duties to include creating weekly schedules for all employees provide support for staff and dealing directly with irate or upset costumers to assist with meeting their needs and demands
- Responsible for stocking and inventorying merchandise, assist customers with locating items and maintaining a clean and well-organized store
- Directly review applications and assist with the hiring of new associates
- Organize monthly reports and review sales from various store locations.
Election Clerk
Office of the City Clerk
Albuquerque, NM
07.2015 - 02.2016
- Providing assistance with scanning election ballots, verifying petition signatures, registered voter information, mailing election ballots, update contact database with the most current information
- Organize and compile legislative material including EC’s and Resolutions
- Covered phones and front desk to assist the public
- Receive and process summons and subpoenas for the City of Albuquerque Departments.
Office Assistant
USA Pain Professionals
Albuquerque, NM
05.2011 - 10.2013
- Greeting customers over the phone and in person
- Assist patients with appointments and filling out paperwork
- Operating a multi-lined telephone, file confidential patient medical records compliant with HIPA
- Maintain patient files, follow-up calls to patients for check-ups.
Education
Diploma -
Valley High School
05-2013
Skills
- Extensive customer service
- Administration abilities
- Work independently
- Attentive to detail and organizing
- English usage, spelling, grammar and punctuation
- Experience in researching City Ordinance’s
- File prepping and maintaining
- Timely respond to request from the public and staff
- Ability to type 40 wpm and 10 key calculator
- Knowledgeable in computer research and Microsoft Outlook, Word, Excel and Access
- Establish and maintain effective working relationships various City Departments and personnel
- Maintain confidential records and documents
- Supervisory experience
- Certified Hearing Monitor
- Cash Handling Certification
References
- Jaclyn Pino, Tactile Medical Sales Representative, (505) 389-9756
- Jessica Enriquez, City of Albuquerque Council Services, (505) 930-3627
- Amanda Christensen, lieutenant Albuquerque Police Department, (505) 449-7500
Timeline
Victim Assistance Coordinator
Albuquerque Police Department
07.2023 - Current
Victim Assistant
Albuquerque Police Department
10.2022 - 07.2023
Investigative Analyst
Albuquerque Police Department
07.2019 - 10.2022
Beauty Advisor
Ulta Beauty Store
05.2017 - 10.2021
Senior Office Assistant
Office of the City Clerk
10.2016 - 07.2019
APD Records Technician 1
City of Albuquerque Police Department
04.2016 - 10.2016
Election Clerk
Office of the City Clerk
07.2015 - 02.2016
Guest Service Lead
Gordmans
09.2013 - 05.2016
Office Assistant
USA Pain Professionals
05.2011 - 10.2013
Diploma -
Valley High School
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