Jazheel Hernandez
Austin,TX
Summary
Dedicated program operations specialist with expertise in document management and resource coordination, ensuring seamless daily operations. Proven ability to address needs proactively and resolve concerns efficiently, thereby enhancing service outreach. Strong relationship-building and planning skills contribute to operational success and team collaboration.
Overview
4
4
years of professional experience
Work History
Program Specialist
Interfaith Action of Central texas
Austin, Texas
11.2024 - Current
- Conducting client outreach, intake, registration, and testing to facilitate smooth program enrollment and participation.
- Creating and maintaining accurate and up-to-date client files, ensuring all information is current and compliant.
- Assisting in program management to ensure operations adhere to grant funding parameters.
- Collaborating closely with the Program Coordinator and the Refugee Program Team to ensure seamless program execution.
- Evaluating client eligibility documents, and ensuring they meet program requirements.
- Supporting client services by addressing needs and providing necessary assistance.
- Tracking and entering client data into program systems for accurate reporting and analysis.
Marketing and Communications Manager
Thinkery
Austin, Texas
12.2023 - 03.2024
- Develop and execute marketing strategies to support the organization's goals
- Create content that adheres to the organization's guidelines
- Maintain and comply with a content calendar that meets the needs of the organization
- Evaluate the organization's analytics to identify opportunities for digital growth
- Support the organization's internal and external communication channels
- Copywriting for the organization's various digital platforms, including LinkedIn, Instagram, and Facebook
- Review content created by the Marketing Coordinator and the Communications Coordinator
- Work in collaboration with the graphic design manager to develop the signage around the organization
- Translate any text from English to Spanish, including documents, signage, presentations, emails, and social media posts
- Writing and creating emails for various marketing campaigns
- Participate in a variety of events to support and represent the organization
- Assist with the development of their monthly newsletters
- Support with the updating of their website, such as design and writing
Social media Manager / Copywriter
Somos Estudio (Marketing Agency)
Mexico
09.2022 - 07.2023
- Set and implement social media and communication campaigns to align with marketing strategies for various clients
- Monitor and report on the client's monthly engagement metrics
- Organize and participate in events to build community and boost brand awareness
- Creating engaging and shareable content for Instagram, Facebook, Twitter, and TikTok accounts, monthly newsletters, and promotional videos
- Monitor social media campaigns using key performance indicators
Intern
Centro Universitario de Arte, Arquitectura y Diseño
Mexico
09.2021 - 11.2021
- Assist the communications area with various tasks, such as producing press releases, writing articles, creating content, and occasionally assisting with newsletters
- Review the engagement of their newsletters and social media accounts
Bilingual Support Specialist Seasonal
Foundation Communities Inc
Austin, Texas
- Provide on-site client assistance and support both by phone and in person
- Answer client inquiries, share relevant information, and schedule appointments
- Participate in a phone banking campaign to reconnect with previous clients
- Help determine client eligibility for Marketplace plans and financial assistance
- Follow privacy procedures to protect clients' personal identifiable information
- Enter client information accurately into the program's database
- Offer bilingual customer service in English and Spanish to diverse client populations
- Engage effectively with under-served and under-represented communities
- Demonstrate flexibility, quick learning, and multitasking abilities in a fast-paced environment
Education
Bachelors - mass communications and digital media
Universidad Del Valle De Mexico
01-2022
Skills
- Client outreach
- Data management
- Program evaluation
- Bilingual communication
- Google Suite (Drive, Sheets)
- Microsoft Suite (Excel, Word)
- OneDrive
- WordPress
- Adobe Suite
- WordFly
- Teams
- Copywriting
- Content Strategy
- Ability to develop creative, engaging, and original content
References
References available upon request.
Timeline
Program Specialist
Interfaith Action of Central texas
11.2024 - Current
Marketing and Communications Manager
Thinkery
12.2023 - 03.2024
Social media Manager / Copywriter
Somos Estudio (Marketing Agency)
09.2022 - 07.2023
Intern
Centro Universitario de Arte, Arquitectura y Diseño
09.2021 - 11.2021
Bilingual Support Specialist Seasonal
Foundation Communities Inc
Bachelors - mass communications and digital media
Universidad Del Valle De Mexico
Similar Profiles
Nadia MukundeNadia Mukunde
Program Specialist at Interfaith Action of Central texasProgram Specialist at Interfaith Action of Central texas
Jommar ReyesJommar Reyes
Organizer at Central Texas InterfaithOrganizer at Central Texas Interfaith
D. Michelle BrosnanD. Michelle Brosnan
Family Advocate/Site Supervisor at Community Action Inc of Central TexasFamily Advocate/Site Supervisor at Community Action Inc of Central Texas
Sandhya SrinivasanSandhya Srinivasan
Senior Director of Software Engineering & Quality at TrustRadiusSenior Director of Software Engineering & Quality at TrustRadius
Gabriela DeLunaGabriela DeLuna
Teacher at Primrose SchoolsTeacher at Primrose Schools