Jaziah Moore
Baltimore
Summary
A skilled and dedicated Patient Service Coordinator with 10 years of experience in managing patient intake, scheduling, and insurance verification. Expertise in coordinating patient flow, screening for emergent conditions, and ensuring accurate patient records. Proven ability to enhance the patient experience through clear communication, modern technology, and efficient operations. Strong focus on improving service delivery and supporting healthcare teams in a fast-paced environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Patient Service Coordinator III
Johns Hopkins Hospital
05.2024 - Current
- Acts as the primary point of contact at the medical practice or hospital department, greeting patients in a polite and professional way.
- Oversees patient intake, screens for urgent conditions, registers patients, verifies information, and explains their payment responsibilities.
- Demonstrates check in and check out procedures by inputting patient charges and verifying demographic and insurance information.
- Ensures smooth and efficient patient flow within the assigned practice or hospital department. Supports organizational efforts related to new technologies, clinical programs, and enhancing the patient experience.
Patient Sitter
John Hopkins Hospital
05.2024 - Current
- Reduced falls risk for patients by consistently providing vigilant supervision and assistance with mobility.
- Demonstrated strong observational skills, promptly reporting any changes in patient condition or behavior to appropriate medical personnel.
- Increased patient morale through engaging conversation and companionship throughout their hospital stay.
Patient Service Coordinator III
University Of Maryland Medical System
02.2016 - 03.2024
- Worked closely with insurance providers to verify coverage details, ensuring seamless billing for new patients'' appointments.
- Managed high call volumes while maintaining exceptional customer service for new patients.
- Resolved scheduling conflicts promptly, demonstrating empathy and professionalism in addressing patient concerns.
- Coordinated with other departments for seamless patient transfers, expediting necessary follow-up appointments.
Patient Service Representative
Rhode Island Hospital
01.2014 - 01.2016
- Managed patient registration process, confirming data accuracy and completeness.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Assisted patients in filling out check-in and payment paperwork.
- Handled customer service inquiries in person, via telephone and through email.
Education
Bachelor of Science - Health Sciences
Morgan State University
Baltimore, MD12-2024
Skills
- Telephone communication
- Accurate recordkeeping
- Client advocacy
- Notetaking and documentation
- Cerner
- Epic
- patient scheduling
Certification
CPR
CNA
Timeline
Patient Service Coordinator III
Johns Hopkins Hospital
05.2024 - Current
Patient Sitter
John Hopkins Hospital
05.2024 - Current
Patient Service Coordinator III
University Of Maryland Medical System
02.2016 - 03.2024
Patient Service Representative
Rhode Island Hospital
01.2014 - 01.2016
Bachelor of Science - Health Sciences
Morgan State University
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