JAZIEL CORTEZ
North Bergen,NJ
Summary
Dependable worker equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction. Always ready to go above and beyond then what is required. Universal Banker with documented cash handling experience and strong aptitude for customer service. Competently educates customers on banking options and recommends appropriate products and services to meet financial needs. Leverages people skills to securely process teller transactions, resolve issues and refer customers to business partners for advanced relationship development. Successful at excelling in fast-paced, competitive banking environments. Good sales and customer service abilities paired with in-depth knowledge of bank products and services. Proficient in updating accounts, processing transactions and coordinating records.
Overview
5
5
years of professional experience
Work History
Bilingual Universal Banker
M&T Bank
Lyndhurst, NJ
04.2022 - Current
- Helped branch staff order and ship currency and coin, controlled cash distribution and kept values in line with expected customer demands
- Met with customers to analyze financial needs and capabilities against targeted goals and build customized service packages
- Engaged customers to uncover needs and suggest related bank products
- Used good cash handling skills and attention to detail to maintain balanced cash box
- Offered and closed on loan products to existing and prospective customers
- Coordinated opening and updating of accounts such as checking, savings and CDs
- Developed relationships with customers, suggested suitable bank services and met banking needs
- Supported customers by coordinating special actions like ordering new bank cards and personal checks
- Served as first point of contact for clients, creating positive first impressions through friendly and expert customer service.
Head Busser
Pilsner Haus & Biergarten
Hoboken, NJ
03.2021 - 11.2021
- Maintained dining room and kitchen cleanliness and inventory
- Removed dishes and soiled utensils throughout customer meals to keep tables clean and tidy
- Sanitized workstations, equipment, and cutlery and operated industrial dishwashing machines in accordance with food safety and sanitation requirements
- Transported pans, food, and dishes to designated storage areas
- Performed janitorial duties, including sweeping and mopping, taking out the trash, and restocking restrooms
- Assisted cooks and servers as needed, especially during peak hours to ensure productive workflows and reduce customer wait times
- Delivered food to the guests ensured prompt delivery and proper temperatures
- Unloaded dishes, silverware, and glassware promptly and stored them in the appropriate places
Floor Staff Member
Linwood Wine
Fort Lee, NJ
10.2019 - 03.2021
- Calculated sales prices and total purchases, and processed cash or credit transactions
- Helped customers find desired items and sizes by closely supporting each person throughout the buying process
- Completed opening and closing duties, including counting money, balancing cash drawers, and making deposits
- Maintained knowledge of current sales and promotions, return and exchange policies, and security practices.
Education
No Degree -
Montclair State University
Montclair, NJHigh School Diploma -
North Bergen Highschool
North Bergen New Jersey06.2019
Skills
- Customer service
- Operate cash registers
- Manage inventory
- Multitasking
- Networking
- Teamwork
- Collaboration
- Great Communication skills
- Level headed
- Excellent listening skills
- Cleaning
- Branch operations
- Electronic Funds Transfer
- Cash handling proficiency
- Customer Needs Assessment
Languages
Spanish
Native or Bilingual
Timeline
Bilingual Universal Banker
M&T Bank
04.2022 - Current
Head Busser
Pilsner Haus & Biergarten
03.2021 - 11.2021
Floor Staff Member
Linwood Wine
10.2019 - 03.2021
No Degree -
Montclair State University
High School Diploma -
North Bergen Highschool