Jazilyn Priestly
St. Louis,MO
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to patient satisfaction driven environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Assistant
Go Health Urgent Care
10.2020 - 05.2024
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Call center agent
Bswift
08.2020 - 10.2020
- Boosted client retention rates by providing exceptional customer service and building rapport with callers.
- Exceeded daily call center metrics, consistently maintaining a high level of productivity and customer satisfaction.
- Verified accurate responses to questions and inquiries by maintaining advanced product knowledge.
- Educated customers on company systems, form completion, and access to services.
Medical Assistant Intern
Advance Medical Weight Loss
04.2020 - 08.2020
- Patient Education
- Prepared examination rooms for patient visits, ensuring cleanliness and availability of necessary supplies.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Certified Nurses Assistant
BENTLEY'S EXTENDED CARE
12.2019 - 07.2020
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Warehouse Associate
Amazon
07.2019 - 12.2019
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Cashier
Energy Express
05.2019 - 10.2019
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Call agent
Convergys
01.2019 - 04.2019
- Assist customers over the phone with software issues
- Meeting metric to provide best service to customers
- Remote into customers personal computers
- Mastered multiple software platforms to ensure seamless navigation during calls, improving overall productivity.
- Achieved targeted call resolution times by swiftly identifying issues and providing solutions.
Call Agent
GC Services
06.2018 - 01.2019
- Verify customer information to access account
- Inform customer of possible billing changes due to possible fraudulent activity
- Prepare written report providing details about case information
Patient Care Technician
Barnes Jewish Hospital
06.2017 - 06.2018
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Collected and transported specimens to prepare for lab testing.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
Restaurant Team Member
White Castle Restaurant
09.2016 - 05.2017
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
Cashier
Dillards Department Store
05.2016 - 09.2016
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
Call Agent
The Pisa Group
08.2015 - 05.2016
- Maintained high call quality standards by adhering to company guidelines and protocols.
- Boosted sales by offering tailored recommendations based on customer needs and preferences.
- Identified recurring issues or trends in customer complaints, leading to improvements in products or services as a result.
- Placed orders, located products and services and troubleshot issues to meet customer needs.
Education
Diploma -
St. Louis College of Health Careers
05.2020
Diploma -
Carnahan High School
St. Louis, MO05.2016
Skills
- HIPAA Compliance
- Patient Scheduling
- Customer Service
- Medical Terminology
- Vital signs monitoring
- EMR / EHR
- Direct Patient Care
- Clinical Documentation
- Data Entry
- Phlebotomy
- Immunization Administration
- Insurance Verification
- Professionalism and Ethics
- First Aid
- Patient Management
- Inventory and supply management
- Payment Collection
- Diagnostic Procedures
- Healthcare Software Proficiency
Certification
- Certified Nurse Assistant 2014
- Basic Life Support 2020
- Certified Medical Assistant
References
- Kim Geist, Advance Medical Weight Loss/Supervisor, Kimmy19982000@gmail.com, 618-381-6053
- Shanise Johnson, St. Louis Internship Program / Program director, 314-249-7767
- Lisa Casimere, St. Louis College of Health Careers/Instructor, lcasimere@slchcmail.com, 314-706-6335
- Shiree Ross, Mercy Go Health Urgent Care/ Coworker Shiree.ross@gohealthuc.com (470) 749-5722
- Beverly Schneider, Mercy Go Health Urgent Care/ Nurse Practitioner Beverly. Shneider@gohealthuc.com (314) 712-5594
- Michele Mseke, Mercy Go Health Urgent Care/ Team Lead Michele.mseke@gohealthuc.com (314) 471-6319
Timeline
Medical Assistant
Go Health Urgent Care
10.2020 - 05.2024
Call center agent
Bswift
08.2020 - 10.2020
Medical Assistant Intern
Advance Medical Weight Loss
04.2020 - 08.2020
Certified Nurses Assistant
BENTLEY'S EXTENDED CARE
12.2019 - 07.2020
Warehouse Associate
Amazon
07.2019 - 12.2019
Cashier
Energy Express
05.2019 - 10.2019
Call agent
Convergys
01.2019 - 04.2019
Call Agent
GC Services
06.2018 - 01.2019
Patient Care Technician
Barnes Jewish Hospital
06.2017 - 06.2018
Restaurant Team Member
White Castle Restaurant
09.2016 - 05.2017
Cashier
Dillards Department Store
05.2016 - 09.2016
Call Agent
The Pisa Group
08.2015 - 05.2016
Diploma -
St. Louis College of Health Careers
Diploma -
Carnahan High School
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